@Riot Player telling me to kill myself, not punished at all.

So i sent in a support ticket about a player who told me to kill myself several times. They got back to me saying they will be dealt with accordingly. The player is still playing games, no punishment was received at all for telling somebody to kill themselves. So if that is not being punished then please tell me what is punishable because after that i really have no clue how your "justice" system works.
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