Still no reply for my problem with getting scammed.

I put a post over 12 hours a go and a support ticket around the same time, and still nothing, i only received one email from riot saying that they were looking in to it but its been a full day since they sent that. am i going to get a reply or what? PS. this was about my $25 pre paid card and the glitch where my client froze and i didnt receive my RP.
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