Wont let me submit support ticket

Am logged in to the website, and trying to submit a ban appeal ticket, however, I click the request type, then it says I need to login to submit this type of ticket but I am logged in, in the top right?
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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