S champion lvling up shard glitch?

I've got kayn lvl 6 and trying to lvl him up. I'll tell you what happened from teh begining. My friend and me started a queue while in the queue I upgraded kayn to lvl 6. We got a match after that and we accepted it. After the game, I got an S and it said I had a shard. I went to my loot but it wasn't there. Tell me if its a glitch. 1 day later today when I go into my loot it says there is data missing and it cant retrieve it. Then it says restart client, I did that 3 times and it said the same thing.
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