unstable internet connection, causing drop outs.

Just emailing in, i have been having issues with my NBN via Telstra. I have been getting internet drop outs last couple of weeks, luckily is has only affected 2 games when playing. I have go onto tech support with Telstra and will take atleast a week to get the issue resolved (so they told me). I want to play, but fear ban or penalty if my connection randomly drops out? is this unavoidable by giving notice, or some process? Drop outs are random and duration is random also, but there is nothing i can do untill my isp fixes the problem. Any info or advice would be appreciated!

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