Add a TitleIs ranked Provisions broke?

Hey guys just wondering if anyone knows if the ranks system is harsh or broken or what. I know people complain all the time that they win heaps in provisional games and that they only get bronze 1-5, but generally its because they were ranked bronze/silver before.. this is my first time playing ranked and my Win loss was 7-3. is it normal to get bronze 4 if i have never been ranked or is the system broken?
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