Honor level reset without being banned

I had gotten chat banned a very long time ago and my honor was put to level 0. After A LOT of games i eventually got to checkpoint 3/3 to get to level 1 again but when the new season rolled out my honor was put back down to level 0 checkpoint 0/3. I haven't gotten chat banned or banned at all since last time and my chat hasn't been toxic at all. Wondering what could have reset my checkpoints because it takes far too long to even get one checkpoint let alone 3, so having it reset for no reason is a little annoying. Thanks in advance.
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