: Queue Schedule - Updated Oct 15, 2018
Hi folks We've just updated the Twisted Treeline Ranked Flex schedule to include 2 extra days. This will allow you to grind a bit extra for end of season rewards in all queues! **Thursday: 3:00pm - 1:00am AEDT Friday: 3:00pm - 1:00am AEDT** These extra days will be available until the end of season on Nov 12th. Any questions, let me know! Cheers Mindstar
  Rioter Comments
: Champion select bug
Update @ 17:10 AEDT We've been monitoring our systems, as well as the third party systems that were affected by congestion for the last hour and we've seen solid signs that things are back to normal. We're confident that champ select experience should be good for the majority of players, so we're enabling ranked queues again. Sorry for the bumpy ride today! Cheers Mindstar
: Champion select bug
Further Update @ 16:20 AEDT We're still waiting for the upstream provider to take action. The TL;DR here is it appears many ISPs in the region today have been impacted by a backbone provider turning on a new service unexpectedly. The service is presently overloaded, and as a result has seen a lot of unexpected congestion for Australian ISPs. This has taken many by surprise, but some are actively working to route around the congestion point. We are doing what we can to try and get the issue resolved, although it is largely outside of Riot's control at this point. Because of this, we're still keeping ranked offline until we are confident most players will be able to get through champ select without a dodge penalty. Thanks for your understanding. Cheers Mindstar
: Champion select bug
Hi folks Updating this - we're seeing an issue with one of the backbone ISPs between the USA and Australia. It seems to be affecting quite a few things online for the affected people, and we've raised a ticket with them. In the meantime the Riot team are doing what we can to route around the issue (aka - using other ISPs). Unfortunately not all Australian ISPs have multiple routes available, meaning that for some players we have to wait for the backbone ISP to fix their path. I'll update here when we know more. Cheers Mindstar
: Champion select bug
Hi folks We're seeing a few reports of issues like this one. Can you send in the following info: * Your ISP (eg. Telstra, Optus, Spark etc) * A Trace Route to the OCE Server You can paste it here, or send it in via a [Player Support](http://support.riotgames.com) ticket **Obtaining a Trace Route** * Press the [Windows Key] (that is the key on the left side of the space bar, between ctrl and alt) + R * Type cmd in the search bar and click "Ok". You should now see a black window with white letters. * Highlight and copy the command based on the server you are trying to connect to: * (tracert prod.oc1.lol.riotgames.com) > "%USERPROFILE%\desktop\Tracert.txt" * and * (tracert 103.240.227.25) > "%USERPROFILE%\desktop\Tracert.txt"
I HATE 52 (OCE)
: so by what time rank is going to be on again?
It will be switched back on after the servers come up on the new patch, which should be approximately 8am-9am AEDT
Kryptic (OCE)
: Hey guys, just a note that you didn't convert the date to DD/MM/YYYY from the American MM/DD/YYYY for the notification in client. Not the biggest deal but could be confusing for some.
0shots0 (OCE)
: how is there live services still happening when your leading job is up for grabs in sydney?
The thing with Live Services is that... they never stop happening! There are lots of folks that work in Live Services at Riot around the world. There's a new LiveOps team spinning up in Sydney so we're hiring for the lead ;)
  Rioter Comments
Pece (OCE)
: Are you guys thick? Like seriously who puts a game into maintenance at 10pm?
Hi Pece, It does suck, however we do try and keep this type of maintenance which is split between multiple regions to a minimum. What is key in a decision like this is the spread of time-zones means there really isn't an optimum time for everyone. Unfortunately for this particular work, the regions affected spanned everything from Australia to New York, and we have to take into account players from so many places. EG in this case we had: * AEST / SYDNEY: 10:30pm ranked off, for maintenance until ***5am*** * EST / New York: 8:30am ranked off, for maintenance lasting until ***3pm*** Now, while you could say that its worse to have it start at 10:30pm, what is also factored in is the duration of the maintenance, and the possibility for ongoing problems as a result. Because of this, moving it any later could put the afternoon in NA at risk. I hope this helps explain it a little. If you have any questions let me know! Cheers Mindstar
  Rioter Comments
: Hi folks We're also seeing this and working on it to find the cause. There isn't an ETA as yet for a fix. Cheers Mindstar
Hi folks We've changed a setting that should hopefully reduce the impact of these drops / glitches, for games that started after 16:40 AEST (Sydney Time) Let me know if things improve for you! Cheers Mindstar
Big Saucy (OCE)
: Bad fps gittering and drops??
Hi folks We're also seeing this and working on it to find the cause. There isn't an ETA as yet for a fix. Cheers Mindstar
  Rioter Comments
MrMushie (OCE)
: Issues with server?
Hi folks Looks like things are stabilising for many players at the moment. Is there anyone who is still unable to login? Cheers Mindstar
: From what I can see it looks like a couple of ISPs have had issues with international links to the USA tonight. Over on [Whirlpool ](https://forums.whirlpool.net.au)it is reported on the Telstra and AussieBroadband boards, with a number of online services affected. You can also see an uptick of reports on [AussieOutages](http://aussieoutages.com/). These are a few good tools to check on when weird stuff happens btw! Given that many non-gameplay related parts of LoL are in the USA, this would explain what you are seeing. The status page for Aussie above is the best I've found so far for the issue so I'd recommend keeping an eye on that.
Just updating - it looks like things are starting to normal. Cheers! Mindstar
: What ISPs are you with? I'm with Aussie and they just reported this - https://www.aussiebroadband.com.au/support/outage-reference/#47407
From what I can see it looks like a couple of ISPs have had issues with international links to the USA tonight. Over on [Whirlpool ](https://forums.whirlpool.net.au)it is reported on the Telstra and AussieBroadband boards, with a number of online services affected. You can also see an uptick of reports on [AussieOutages](http://aussieoutages.com/). These are a few good tools to check on when weird stuff happens btw! Given that many non-gameplay related parts of LoL are in the USA, this would explain what you are seeing. The status page for Aussie above is the best I've found so far for the issue so I'd recommend keeping an eye on that.
: Hi folks I'm seeing some general internet weirdness tonight, and it looks like some ISPs are reporting similar. Going to do some digging now and let you know what I find out. Cheers Mindstar
What ISPs are you with? I'm with Aussie and they just reported this - https://www.aussiebroadband.com.au/support/outage-reference/#47407
Brilliant (OCE)
: League Client feels incredibly laggy and unresponsive this evening
Hi folks I'm seeing some general internet weirdness tonight, and it looks like some ISPs are reporting similar. Going to do some digging now and let you know what I find out. Cheers Mindstar
EDGsucks (OCE)
: something unexpected happened while you trying to create your lobby
Everything should be fixed now. The cause was a backend update which caused lobby creation to break - meaning nobody could get in game. We've rolled it back and it should all be smooth sailing now. Sorry for the interruption to your morning games. Cheers Mindstar
: Something went Wrong?
Everything should be fixed now. The cause was a backend update which caused lobby creation to break - meaning nobody could get in game. We've rolled it back and it should all be smooth sailing now. Sorry for the interruption to your morning games. Cheers Mindstar
14181996 (OCE)
: Ohh is something up mindstar, wow intelligent guy who would of guessed, cheers for the good insight. What a rioter
EDGsucks (OCE)
: something unexpected happened while you trying to create your lobby
Hi folks Somethings up - we're looking into it at the moment. Will let you know more as soon as possible. Cheers Mindstar
: Something went Wrong?
Hey folks Thanks for the heads up - we're on the case! Cheers Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks Good news - we've had confirmation from Telstra that they applied some fixes to their network yesterday, which should resolve the issue. If you've been having connectivity issues - try playing in a custom game (without VPN) and see if it is fixed. Cheers Mindstar
HeartVine (OCE)
: Is it possible to get some clarification on what this maintenance is relating to?
We're doing some upgrades to some of the systems that the platform itself is hosted on - this is under-the-hood upgrades that help us keep the servers running smoothly and able to deploy new things to them. There won't be in any game related changes here. The reason it is a bit earlier than we would normally do this for OCE, is that this covering some services that are also used by other regions, so we need to span a few timezones to make this work. Cheers! Mindstar
  Rioter Comments
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks Well we've got good news and bad news here. The good news is that Telstra tell us that they have identified the root cause of this issue in NSW. The bad news is that they won't be able to make any change to their network to fix the problem until some time next week. Possible Workaround: We believe that based on the description of the issue from Telstra, that it may be possible to bypass this issue by using a local VPN Service to connect to League. Until they implement a fix within their network, this will be your best shot for playing League smoothly. If anyone has access to a VPN and is willing to give it a try, I'm sure other Telstra players would love to hear from you! Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks Update here is that we've heard back from Telstra, and they are aware of the issue and investigating it. We don't have much more information than that, but will update here when we know more. Cheers Mindstar
BLAZAH (OCE)
: Just curious if you or Telstra have an idea of what the issue is and are trying to fix, or still trying to find what the problem is. Any info would be appreciated please as i really want to play D:
Telstra is investigating at the moment. What we can see is our own data on in-game packetloss, by location and ISP, and from this data it looks to be localised to Telstra/NSW, but unfortunately we don't have much more visibility than this. Cheers Mindstar
: Hi folks **EDIT: Thanks for all the tickets and info. We've passed what we know on to Telstra who are investigating the fault.** ~~Updating this with a new request for information - ~~ ~~Can you please send in a ticket (or update your existing one) to support, and include the following information.~~ * ~~ATTN: Agent Mindstar (so I see it!)~~ * ~~Your IP Address ( https://www.whatismyip.com/ )~~ * ~~Your Suburb~~ ~~If you have collected traceroutes, please also include them.~~ Thanks Mindstar
Hi folks, Thanks so much for sending in your tickets with info. The common theme here definitely looks to be Telstra / NSW. Where things are at right now is that we've raised this with the contacts we have at Telstra and will be continuing to monitor the situation. As some of you have already done, it would also be worth contacting Telstra support to ensure they are aware of the issue being widespread in NSW and that your account is also affected. You are welcome to refer them to this thread as it may help them understand the issue better (ie. It isn't just one of you). Cheers Mindstar
: Could you please provide an update regarding when this issue is solved? League has been unplayable since the 24th considering a 2 minutes dropout is approx 10% of the game in the current meta. Thank you.
There isn't much of an update we can give at this point. It is clear that the vast majority of players affected are on Telstra, so we're going to be working with them to identify the cause. The best thing you can do is to provide the info requested in the pinned post above, which will help Riot & Telstra engineers narrow down the part of the network that is causing it. Cheers Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks **EDIT: Thanks for all the tickets and info. We've passed what we know on to Telstra who are investigating the fault.** ~~Updating this with a new request for information - ~~ ~~Can you please send in a ticket (or update your existing one) to support, and include the following information.~~ * ~~ATTN: Agent Mindstar (so I see it!)~~ * ~~Your IP Address ( https://www.whatismyip.com/ )~~ * ~~Your Suburb~~ ~~If you have collected traceroutes, please also include them.~~ Thanks Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Sorry to hear you are having problems here. Sending in Traceroutes is the right thing here, so thank you! Were these taken while the issue was occurring? or at a later time? What would really help us is to get a couple of samples - Can you provide - Traceroute while gameplay is normal - Traceroute when the dropout is happening So we can see if the path between you and LoL changes at all. Thanks Mindstar
DaCurtis (OCE)
: So what? OCE is just being treated as the beta testers for Clash without any compensation - and I mean ZERO compensation for using our time on your broken game mode? Just amazing. My current gaming group is just waiting for the opportunity to find a new game to jump ship to. The moment OCE and the general playerbase gets treated like this is the moment I've lost all respect for your company. Fuck off.
The experience last night sucked for everyone. Hard. This is not lost on us by any means. What I want to make sure you understand is that we hear you on this. We're not done with the discussion yet, and we're weighing options on next steps for affected players. We'll let you know more as soon as there is more to say.
: Riot support have handled this mob of angry clashers quite well under these circumstances. Thanks for trying :)
: Quick question after reading in eu board will clash be cancelled tonight as well or will there be a chance its still on for tonight. Can someone from riot please confirm
Hi - sorry for the bad news, but it is off in OCE for the rest of the weekend too. I've just updated the main post to reflect this.
: [COMPLETE] - OCE - Clash tournaments cancelled for the rest of this weekend
Hey Folks, By now you may have seen that we've decided to cancel the launch of Clash in many regions around the world while we look to understand what went wrong yesterday. For Oceania, we're going to do the same and cancel all further Clash tournaments this weekend. You may see notices of a few other regions still running Clash this weekend, and this is either because a) it worked there on launch, or b) we're exploring potential fixes. At this time we're still focused on the primary goal of understanding what went wrong and getting Clash back on track. We're also still extremely conscious that many of you have had your plans for the weekend blown up by this. We're deeply sorry it played out this way, and we're hopeful that we can regain your confidence by delivering a Clash that works in the near future. Mindstar
mayanaise (OCE)
: whats the bet it was a bot that wrote this
Beep Boop {{champion:53}} {{champion:53}} {{champion:53}} {{champion:53}} {{champion:53}}
: Hey Agent Mindstar, sorry about the hate you received from me and others tonight thank you for your honesty all night. However this should not be a randomised win/lose for us. I would be more lenient on you postponing it for even a week/month over just letting winner/losers be determined be random choice. I cant speak for the entire Lol community but I wouldn't mind waiting for a fix over being discluded from the final prize. However thank you for keeping us posted about the drama's this has caused us and the riot team. I hope for a quick solution, but understand this may take time. Regards F34RxSKITZ
Hey man, no sweat. People get passionate when this stuff happens and for good reason. I think it wasn't as clear as it could be in my original post - but it wasn't a conscious decision to randomly allocate wins and losses. The clash code ran into an unexpected situation and the outcome was not set, so random things happened. It would have been much better if it had worked - or at least recorded no result, but thats not where it got to unfortunately.
Lil Ajax (OCE)
: Hi, Sorry to be a pain about this Clash Tournament ordeal, but the real question is what will happen to those affected by this that were given a loss? Will we have the round redone or does everyone make it through to the next day automatically?. Or will the whole tournament be reset for next weekend? Also thank you very much for keeping us in the loop about what has been going on and how it is being dealt with. Kind Regards Lil Ajax
So right now we're still unsure of what tomorrow looks like. The team at this moment are trying to make sure the system works as other regions around the world launch. Once we're confident in it and our understanding of what has happened here in OCE, we'll be able to turn our focus to tomorrow and what the best options are. Sorry I can't give you more info but I'm hoping we can soon
: FIngers crossed, I'm sure Mindstar will update the post when they know more.
: Just curious, we all had to register 30 minutes prior to the time the tournament started. Seems to me like the server crash was because the servers couldn't handle the amount of games starting. If we all had to register, would you not have a number of how many teams were playing? Like legit, I find it funny that we had to register, you had the numbers, you had the amount of games that would be starting. Yet it was still allowed to go ahead? Are you not aware of how many games your servers can handle? Half of your OCE players have now been excluded from the reward system because of a giant mess up on your part.
Hey Sherriff Woody This is actually why the original beta tests happened - to test if the systems could handle working this way. While a ton of people going into game at once can cause load, and could certainly be the cause, it is worth noting it is something that the clash and LoL server has handled (with bigger numbers than OCE) in the past. Right now, the dev team are working on understanding what happened, but until we know what they find it is hard to say. Mindstar
: [COMPLETE] - OCE - Clash tournaments cancelled for the rest of this weekend
Hi folks I just wanted to add another update here, as the first couple of posts in this thread were fairly rushed while we were in the process of figuring out what was happening. Here's what we know now: - When the first round of clash games were meant to start, they uhhh... didn't. - A large number of teams were awarded losses as a result. - The ticket auto-refund system has kicked in - We won't be starting any more clash tournaments tonight, as we don't yet know what caused it to fail and can't guarantee it wouldn't crash again. We know many of you were excited to play clash tonight - many of us at Riot were too! It isn't acceptable to us that the experience tonight played out this way, and while right now we've got all hands on deck focused on solving the immediate problems with the clash system, we're also very conscious that you have taken time out of your lives tonight, and we weren't able to meet your expectations. We're still working on it, and there will be more info to come about what happens next when we know more. Mindstar
: Can I get a refund for my 40 minutes ? Didn't sleep because of the clash tournament now you give us a big fuck off acts like you guys are indie company lmao.
You're not the only one - it was the same for many of us as at Riot as well :'(
: is it possible to restart?
First things first is we need to also figure out why it broke, so it doesn't happen again.
Jaakstar (OCE)
: Don't know what the issue is, Maybe it's the huge amount of fucking people connecting
That would appear to be a fairly accurate assessment. As far as I'm aware its designed to cope with that (and way, WAY more for bigger regions like EU and NA, but for some reason didn't. that is what the team are working to figure out now.
: Your player base has given you the answer we are clearly all on the same page as your "customers" wipe it start again at 9pm easy. taking most or all of your players out of the running for wining the whole thing is insanity, if this many league players can agree surely its obvious how to fix this too a agreeable measure in our eyes.
Hey Scary I wish it was that easy, but unfortunately we're not confident the same issue wouldn't just happen again. It happened in the Phillipines shard also. Our team are working to figure out what happened to cause the problem in the first place, so we can fix it before the next rounds start. Once we know what the root cause is and what to do to fix it, we'll be able to provide a better update. Cheers Mindstar
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Agent Mindstar

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