EDGsucks (OCE)
: something unexpected happened while you trying to create your lobby
Everything should be fixed now. The cause was a backend update which caused lobby creation to break - meaning nobody could get in game. We've rolled it back and it should all be smooth sailing now. Sorry for the interruption to your morning games. Cheers Mindstar
: Something went Wrong?
Everything should be fixed now. The cause was a backend update which caused lobby creation to break - meaning nobody could get in game. We've rolled it back and it should all be smooth sailing now. Sorry for the interruption to your morning games. Cheers Mindstar
14181996 (OCE)
: Ohh is something up mindstar, wow intelligent guy who would of guessed, cheers for the good insight. What a rioter
EDGsucks (OCE)
: something unexpected happened while you trying to create your lobby
Hi folks Somethings up - we're looking into it at the moment. Will let you know more as soon as possible. Cheers Mindstar
: Something went Wrong?
Hey folks Thanks for the heads up - we're on the case! Cheers Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks Good news - we've had confirmation from Telstra that they applied some fixes to their network yesterday, which should resolve the issue. If you've been having connectivity issues - try playing in a custom game (without VPN) and see if it is fixed. Cheers Mindstar
HeartVine (OCE)
: Is it possible to get some clarification on what this maintenance is relating to?
We're doing some upgrades to some of the systems that the platform itself is hosted on - this is under-the-hood upgrades that help us keep the servers running smoothly and able to deploy new things to them. There won't be in any game related changes here. The reason it is a bit earlier than we would normally do this for OCE, is that this covering some services that are also used by other regions, so we need to span a few timezones to make this work. Cheers! Mindstar
  Rioter Comments
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks Well we've got good news and bad news here. The good news is that Telstra tell us that they have identified the root cause of this issue in NSW. The bad news is that they won't be able to make any change to their network to fix the problem until some time next week. Possible Workaround: We believe that based on the description of the issue from Telstra, that it may be possible to bypass this issue by using a local VPN Service to connect to League. Until they implement a fix within their network, this will be your best shot for playing League smoothly. If anyone has access to a VPN and is willing to give it a try, I'm sure other Telstra players would love to hear from you! Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks Update here is that we've heard back from Telstra, and they are aware of the issue and investigating it. We don't have much more information than that, but will update here when we know more. Cheers Mindstar
BLAZAH (OCE)
: Just curious if you or Telstra have an idea of what the issue is and are trying to fix, or still trying to find what the problem is. Any info would be appreciated please as i really want to play D:
Telstra is investigating at the moment. What we can see is our own data on in-game packetloss, by location and ISP, and from this data it looks to be localised to Telstra/NSW, but unfortunately we don't have much more visibility than this. Cheers Mindstar
: Hi folks **EDIT: Thanks for all the tickets and info. We've passed what we know on to Telstra who are investigating the fault.** ~~Updating this with a new request for information - ~~ ~~Can you please send in a ticket (or update your existing one) to support, and include the following information.~~ * ~~ATTN: Agent Mindstar (so I see it!)~~ * ~~Your IP Address ( https://www.whatismyip.com/ )~~ * ~~Your Suburb~~ ~~If you have collected traceroutes, please also include them.~~ Thanks Mindstar
Hi folks, Thanks so much for sending in your tickets with info. The common theme here definitely looks to be Telstra / NSW. Where things are at right now is that we've raised this with the contacts we have at Telstra and will be continuing to monitor the situation. As some of you have already done, it would also be worth contacting Telstra support to ensure they are aware of the issue being widespread in NSW and that your account is also affected. You are welcome to refer them to this thread as it may help them understand the issue better (ie. It isn't just one of you). Cheers Mindstar
: Could you please provide an update regarding when this issue is solved? League has been unplayable since the 24th considering a 2 minutes dropout is approx 10% of the game in the current meta. Thank you.
There isn't much of an update we can give at this point. It is clear that the vast majority of players affected are on Telstra, so we're going to be working with them to identify the cause. The best thing you can do is to provide the info requested in the pinned post above, which will help Riot & Telstra engineers narrow down the part of the network that is causing it. Cheers Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Hi folks **EDIT: Thanks for all the tickets and info. We've passed what we know on to Telstra who are investigating the fault.** ~~Updating this with a new request for information - ~~ ~~Can you please send in a ticket (or update your existing one) to support, and include the following information.~~ * ~~ATTN: Agent Mindstar (so I see it!)~~ * ~~Your IP Address ( https://www.whatismyip.com/ )~~ * ~~Your Suburb~~ ~~If you have collected traceroutes, please also include them.~~ Thanks Mindstar
AN1MAL (OCE)
: Network issues (Telstra)
Sorry to hear you are having problems here. Sending in Traceroutes is the right thing here, so thank you! Were these taken while the issue was occurring? or at a later time? What would really help us is to get a couple of samples - Can you provide - Traceroute while gameplay is normal - Traceroute when the dropout is happening So we can see if the path between you and LoL changes at all. Thanks Mindstar
DaCurtis (OCE)
: So what? OCE is just being treated as the beta testers for Clash without any compensation - and I mean ZERO compensation for using our time on your broken game mode? Just amazing. My current gaming group is just waiting for the opportunity to find a new game to jump ship to. The moment OCE and the general playerbase gets treated like this is the moment I've lost all respect for your company. Fuck off.
The experience last night sucked for everyone. Hard. This is not lost on us by any means. What I want to make sure you understand is that we hear you on this. We're not done with the discussion yet, and we're weighing options on next steps for affected players. We'll let you know more as soon as there is more to say.
: Riot support have handled this mob of angry clashers quite well under these circumstances. Thanks for trying :)
: Quick question after reading in eu board will clash be cancelled tonight as well or will there be a chance its still on for tonight. Can someone from riot please confirm
Hi - sorry for the bad news, but it is off in OCE for the rest of the weekend too. I've just updated the main post to reflect this.
: [COMPLETE] - OCE - Clash tournaments cancelled for the rest of this weekend
Hey Folks, By now you may have seen that we've decided to cancel the launch of Clash in many regions around the world while we look to understand what went wrong yesterday. For Oceania, we're going to do the same and cancel all further Clash tournaments this weekend. You may see notices of a few other regions still running Clash this weekend, and this is either because a) it worked there on launch, or b) we're exploring potential fixes. At this time we're still focused on the primary goal of understanding what went wrong and getting Clash back on track. We're also still extremely conscious that many of you have had your plans for the weekend blown up by this. We're deeply sorry it played out this way, and we're hopeful that we can regain your confidence by delivering a Clash that works in the near future. Mindstar
mayanaise (OCE)
: whats the bet it was a bot that wrote this
Beep Boop {{champion:53}} {{champion:53}} {{champion:53}} {{champion:53}} {{champion:53}}
: Hey Agent Mindstar, sorry about the hate you received from me and others tonight thank you for your honesty all night. However this should not be a randomised win/lose for us. I would be more lenient on you postponing it for even a week/month over just letting winner/losers be determined be random choice. I cant speak for the entire Lol community but I wouldn't mind waiting for a fix over being discluded from the final prize. However thank you for keeping us posted about the drama's this has caused us and the riot team. I hope for a quick solution, but understand this may take time. Regards F34RxSKITZ
Hey man, no sweat. People get passionate when this stuff happens and for good reason. I think it wasn't as clear as it could be in my original post - but it wasn't a conscious decision to randomly allocate wins and losses. The clash code ran into an unexpected situation and the outcome was not set, so random things happened. It would have been much better if it had worked - or at least recorded no result, but thats not where it got to unfortunately.
Lil Ajax (OCE)
: Hi, Sorry to be a pain about this Clash Tournament ordeal, but the real question is what will happen to those affected by this that were given a loss? Will we have the round redone or does everyone make it through to the next day automatically?. Or will the whole tournament be reset for next weekend? Also thank you very much for keeping us in the loop about what has been going on and how it is being dealt with. Kind Regards Lil Ajax
So right now we're still unsure of what tomorrow looks like. The team at this moment are trying to make sure the system works as other regions around the world launch. Once we're confident in it and our understanding of what has happened here in OCE, we'll be able to turn our focus to tomorrow and what the best options are. Sorry I can't give you more info but I'm hoping we can soon
: FIngers crossed, I'm sure Mindstar will update the post when they know more.
: Just curious, we all had to register 30 minutes prior to the time the tournament started. Seems to me like the server crash was because the servers couldn't handle the amount of games starting. If we all had to register, would you not have a number of how many teams were playing? Like legit, I find it funny that we had to register, you had the numbers, you had the amount of games that would be starting. Yet it was still allowed to go ahead? Are you not aware of how many games your servers can handle? Half of your OCE players have now been excluded from the reward system because of a giant mess up on your part.
Hey Sherriff Woody This is actually why the original beta tests happened - to test if the systems could handle working this way. While a ton of people going into game at once can cause load, and could certainly be the cause, it is worth noting it is something that the clash and LoL server has handled (with bigger numbers than OCE) in the past. Right now, the dev team are working on understanding what happened, but until we know what they find it is hard to say. Mindstar
: [COMPLETE] - OCE - Clash tournaments cancelled for the rest of this weekend
Hi folks I just wanted to add another update here, as the first couple of posts in this thread were fairly rushed while we were in the process of figuring out what was happening. Here's what we know now: - When the first round of clash games were meant to start, they uhhh... didn't. - A large number of teams were awarded losses as a result. - The ticket auto-refund system has kicked in - We won't be starting any more clash tournaments tonight, as we don't yet know what caused it to fail and can't guarantee it wouldn't crash again. We know many of you were excited to play clash tonight - many of us at Riot were too! It isn't acceptable to us that the experience tonight played out this way, and while right now we've got all hands on deck focused on solving the immediate problems with the clash system, we're also very conscious that you have taken time out of your lives tonight, and we weren't able to meet your expectations. We're still working on it, and there will be more info to come about what happens next when we know more. Mindstar
: Can I get a refund for my 40 minutes ? Didn't sleep because of the clash tournament now you give us a big fuck off acts like you guys are indie company lmao.
You're not the only one - it was the same for many of us as at Riot as well :'(
: is it possible to restart?
First things first is we need to also figure out why it broke, so it doesn't happen again.
Jaakstar (OCE)
: Don't know what the issue is, Maybe it's the huge amount of fucking people connecting
That would appear to be a fairly accurate assessment. As far as I'm aware its designed to cope with that (and way, WAY more for bigger regions like EU and NA, but for some reason didn't. that is what the team are working to figure out now.
: Your player base has given you the answer we are clearly all on the same page as your "customers" wipe it start again at 9pm easy. taking most or all of your players out of the running for wining the whole thing is insanity, if this many league players can agree surely its obvious how to fix this too a agreeable measure in our eyes.
Hey Scary I wish it was that easy, but unfortunately we're not confident the same issue wouldn't just happen again. It happened in the Phillipines shard also. Our team are working to figure out what happened to cause the problem in the first place, so we can fix it before the next rounds start. Once we know what the root cause is and what to do to fix it, we'll be able to provide a better update. Cheers Mindstar
rray (OCE)
: I messaged players from both teams from my bracket and the all said that they lost. What happens to the brackets?
So I think we're kinda off the map at this point.... It is possible that games just auto-resolved as losses for everyone too.
: [COMPLETE] - OCE - Clash tournaments cancelled for the rest of this weekend
**UPDATE** When the scouting period ended and clash games were meant to start, there was a server issue which caused some games to fail as a result. ~~The clash system has resolved those games randomly and assigned a winner/loser. Teams that "won" will be able to proceed on, while teams that "lost" will be out of this round.~~ _EDIT: It appears that wins/losses were totally random, with some brackets seeing all teams "lose"_ If you were in a game that was affected, and your team was the loser, your tickets should be refunded automatically. We're really sorry that the systems haven't held up as they should, and our dev team is working on improving things for the next round. -Mindstar
  Rioter Comments
Gehirn (OCE)
: New Caledonia SMS Verification Issues (UPDATED 3rd June)
UPDATE: We've made a change that we believe will allow post-paid/subscription phones in New Caledonia to work. Please re-login to League, try and authenticate with Clash again, and let us know if it works.
BoloBagzx (OCE)
: Lol discard my message I’m living in the past haha thinking it’s thursday today hahaha
{{sticker:zombie-brand-facepalm}}
BoloBagzx (OCE)
: Clash
Lock-in starts at 7pm AEST Friday (tonight), which I believe is 9pm NZT. Cheers Mindstar
Trikki (OCE)
: > [{quoted}](name=Agent Mindstar,realm=OCE,application-id=ElA0rvVL,discussion-id=ZX7l6hWV,comment-id=000c,timestamp=2018-05-23T01:46:34.536+0000) > > Hi folks - just an update here. > > There was an incident on the OCE server earlier this morning (which lines up with when you got initially stuck in games / champ select). This left some players in "ghost games", where different parts of the server think you are in a game, when you are not. > > Unfortunately, there's no way for us to re-sync this information without restarting the entire OCE platform. It will eventually self-resolve, once those games expire, which in normal circumstances should take approximately 3 hours. > > TL;DR - it should be fixed for each of you within the next hour. and the reason this information came to us so late is?
Hey Trikki So unfortunately we dropped the ball here when it comes to the initial incident and follow-up to it. We didn't communicate within Riot as well as we normally do, which led to some of us not seeing the fallout from the issue (ie. the ghost games you've been reporting) as quickly as normal. While it likely wouldn't have changed the outcome, we could have been much more on the ball in getting the message out to you guys. That last part is pretty important as we always want you to know what is going on. Hopefully the ghost games fix up soon for you :) Cheers Mindstar
maltezaa (OCE)
: No game modes working?
Hi folks - just an update here. There was an incident on the OCE server earlier this morning (which lines up with when you got initially stuck in games / champ select). This left some players in "ghost games", where different parts of the server think you are in a game, when you are not. Unfortunately, there's no way for us to re-sync this information without restarting the entire OCE platform. It will eventually self-resolve, once those games expire, which in normal circumstances should take approximately 3 hours. TL;DR - it should be fixed for each of you within the next hour.
: Not able to join game queues
Hi folks - just an update here. There was an incident on the OCE server earlier this morning (which lines up with when you got initially stuck in games / champ select). This left some players in "ghost games", where different parts of the server think you are in a game, when you are not. Unfortunately, there's no way for us to re-sync this information without restarting the entire OCE platform. It will eventually self-resolve, once those games expire, which in normal circumstances should take approximately 3 hours. TL;DR - it should be fixed for each of you within the next hour.
Vanguard (OCE)
: Was just saying thank you {{sticker:zombie-nunu-bummed}}
Post ordering strikes again! I was replying to Gehirn :D
maltezaa (OCE)
: No game modes working?
Thanks for letting us know about this guys - we're looking into the cause now.
Gehirn (OCE)
: Hi Everyone, thanks for the reports. Agent Mindstar is on the case now, we'll update you when we know something.
You can't tell me what to do -_- But yes - we're on the case now. I'll update this thread as we know more.
Žøê (OCE)
: Clash tournament release fail
Hey Try re-logging into client. There was an issue with this step, but should be fixed now :) Cheers Mindstar
: [RESOLVED] 4th - 8th May 2018 - Game start issues for Optus players.
Final Update - Tuesday @ 1:30pm AEST We're fairly confident that the issue has been resolved now. Please let us know if you have any further issues playing from Optus. Cheers Mindstar
  Rioter Comments
MeKhaNix (OCE)
: I unfortunately lost 2 games (40lp) due to being unable to connect :(, anyway that can be recovered?.
Was this today or earlier in the weekend? Unfortunately there isn't a recovery for LP, other than playing and winning it back. It sucks, I know, but there's an explanation why [here](https://boards.oce.leagueoflegends.com/en/c/help-support-oce/ARwIuupl-problem-since-last-night-game-wont-launch-after-champion-select?comment=000200000000)
: Ok, so my connection to the game has finally improved and I can now get into league matches, but just some information to clarify. It was not just league that was a problem, ever since the connection issue to league started I was unable to connect to some other services, such as Xbox Live or just plain internet browsing, and not surprisingly these issues went away the same time I was beginning to connect to games again. So I am 100% certain this is a problem on Optus' side.
Hey Bacon, Thanks so much for replying with this update, and for the info on other services. That lines up with some of the information we have heard over the weekend too. Glad to hear that things are running smoothly again for you! See you on the rift :D
rokkuran (OCE)
: I got a Low Priority Queue status because of this, is it possible to get this removed?
You can send a ticket in to Player Support, who are aware of the issue occurring with regards to Optus players and will review it and remove if appropriate.
: [RESOLVED] 4th - 8th May 2018 - Game start issues for Optus players.
Update Monday @ 4pm AEST We're still monitoring, and while we have not had any confirmation of a change or fix from Optus, we're watching the leaver rate for games, as well as any reports coming through via our Player Support channels. At this point in time we believe that the issue may be resolved for most, possibly all Optus players. **If you haven't tried in a while, please test out your connection in normals first, and reply here if you are continuing to experience problems connecting to new games.**
4y5tvb8 (OCE)
: Is it safe to test bot games (co-op vs intermediate AI) without the risk of leaverbuster?
I'd suggest you give it a test. But I think LeaverBuster still applies in co-op vs ai. If you have any issues wiith the test - send in a ticket & update here so we can turn it around quickly ;)
: [RESOLVED] 4th - 8th May 2018 - Game start issues for Optus players.
Update Monday @ 11am We're still seeing some reports via tickets that the issue is remaining for some players. Please continue to let us know what your experience is like. At this point we're looking to find out if anyone has **STILL been experiencing unable-to-connect issues within the last 16 hours ie. after Sunday night @ 7PM)**
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Agent Mindstar

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