: Wrongful ban help
Good news everyone. Riot finally agreed to look into my bank and found that it was wrongfully placed and my account has been unbanned. Thanks seras dragon for all the time you put into helping me, I am very thankful for that. Anyway, later Bois. Im going to go play some league
: A few days is infinitely better than a lifetime ban so take the time you need. If riot actually listens then all this waiting will be worth it
Also if you would like details in the second ticket I can copy and past chat logs if need be
90002 (OCE)
: this got me chat restricted
you are a plat smurf that is already banned complaining about silver level players? just leave them alone dude
: I'm only a volunteer, but I do this because I want to, and because it helps out. I don't need compensation. Fair warning though it might take a few days to get something back to you. It's not the quickest process.
A few days is infinitely better than a lifetime ban so take the time you need. If riot actually listens then all this waiting will be worth it
: If it's from the same incident I see no reason why your account won't be unbanned.
Well there are no other incidents that I. Currently aware of so it seems likely
: Hmm. It's possible that there were multiple programs or scripts used on the account, so the account has been punished for two separate breaches in the same period, but without having access to that info I don't know exactly what went down. Give me some time and I'll see what I can find out for you :)
Anything you can do or find out would be great appreciated. Thank you again For giving your time to help me, you really are turning this whole player support experiences from the worst ive ever been through to something that seems quite productive. If a member from the actual support team wants to actually chat with me directly I'd love to talk things out with them, just so I'm not wasting all of your time since I'm not sure if you get compensated for this
Lezgodx (OCE)
: Old champ select music
this right here is my... > _**J A M !**_
: Pretty clear cut case there, you're account was compromised during which someone used scripts, and given the evidence of compromise the account was returned once ownership and security were verified. Scripting bans are issued in waves as opposed to immediately after detection essentially to prevent those using the scripts from knowing exactly what was detected and when to make it harder for them in the future. What about the second ban? As I understand it there was about a two week gap yes? You mentioned you submitted a new ticket?
yes i made a second ticket. i noticed no suspicious behaviour since my first ban and i made no change to my anyi virus set up so this led me to believe that it was the anti virus unles i was being punished for the same incident a second time which i see as very unfair
: So from your post it sounds like you were banned for third party programs/cheating/scripts. It should go without saying but I'll still say it, if you ever used any scripts or disallowed third party apps the ban will not be revoked under any circumstances. Cheating bans are permanent from first offence, there's no wiggle room. Now that said, you say you were wrongfully banned, could you elaborate? (Don't post any identifying info on boards). Cheating bans are by the far the most accurate, since it's a pretty black and white yes or no as to whether something illicit was used on the account, the chance of it being a false positive is extremely slim in these cases. Usually when we see (valid) posts like these it's a result of compromise, namely the account was not under your control for the offence. Once we know what the deal is we can go from there ok?
Also a quick idea. If it turns out that this second ban stems from the hacking incident shouldn't that itself be enough to unban me. Double jeopardy is the term used when someone is punished for something they have already been aquited of doing. Lunafox found no wrong doing on my part so really I shouldn't get banned again for the exact same event I was previously found innocent of. So regardless of whether or not this second ban stems from the hack or the anti virus the ban is unfair. That is if league of legends follows real life law which they don't have to in this regard. What are your thoughts on this idea I just had?
: I wasn't implying you had, it was only a joke :) You've given me no reason to believe you have used scripts, and given it appears you were once unbanned for scripts used under compromise it's doubtful you'd be silly enough to try them yourself. I've used Malwarebytes for 7 years and never had any issues with it, I assure you Malwarebytes is not what got you banned. (Though just to make sure, you downloaded from malwarebytes.com yes?) Could you possibly post a screenshot/copy paste of your first ticket and it's response, just so I can get idea of what support would have been seeing/where this might have gone wrong? (Please remove any identifying info pertaining to your account first).
initial support ticket message: My account of 5 years was banned for use of 3rd party programs but I didn't use any this is a false report. The only thing it might be was I added league of legends to my anti viruses exclusion list so my anti virus won't prevent me from playing. You can see I've been having recent trouble with it due to my recent support ticket. Please I love this game and if I lose all my progress I'll be destroyed LunaFox: Hello [real name removed for privacy], I'd be happy to look into it for you, but first I have to make sure that you are indeed you before we move forward! Do your best to fill out this information, and I'll get back to you. If you don't quite remember the answer, that's okay- don't stress, just guess! Any other emails you might have used with this account: Who made this account? When was the last time that you had access to the account (Month/Day/Year): Your current IP address (Use http://whatsmyip.net/ to find your IP address): What was the newest skin and/or champion released when you started to play? Date of birth: Name any refunded champions or skins: Location where the account was registered (City, Country): First 5 champs purchased: If you have received or sent gifts, please tell me what it was and who sent it or received it: First 3150/4800/6300/7800 IP champion: Email address linked to PayPal account: Any pre-paid RP card PIN numbers: The first 6 digits, last 4 digits, and expiration date of any credit card(s) used to purchase RP: my response: i answered the questions but for privacy reasons i wont share the answers. i didnt say anything other than the answers LunaFox: Hey there Ethan Adam, Success! I've gone ahead and recovered the account for ya. A password reset has been sent to [the email i used to create my account]. Make sure to check it out since it has important info that will help you get back into game! It looks like the account was banned for activity carried out by an unauthorized user, I'll make a special exception to lift it since this wasn't you. Keep in mind I may not be able to make this exception again in the future! Want to know more about keeping your account safe? Check out the Account Safety page! It has some great tips. Welcome back to the rift! LunaFox Riot Player Support ARAM Assassin my response: thank you so much, is there anything i can do to prevent this from happening again? LunaFox: Yup! Check out that account safety page, that should have a lot of info on what you can do :) LunaFox Riot Player Support ARAM Assassin My response: I'll give it a read but I think it was pairing league with my antivirus that caused this but I have to keep them paired so won't this just happen again? LunaFox: Hey Ethan Adam, I don't think this was a technical issue as there were fishy logins on this account and it did get banned due to the actions of someone who wasn't you. Anti-virus would help prevent anyone from logging your keystrokes or collecting your information which is why I'd suggest it :) Let me know if you have any questions, LunaFox Riot Player Support ARAM Assassin My response: i did have my account hacked a while ago, i changed my password and it stopped. was that the cause? LunaFox: Hi Ethan! If it stopped after you changed your password it sounds like you secured your account. How it got hacked in the first place, I'm not sure. But there are many ways it could happen. If you see anything fishy on your account just write in and we'll always be happy to check it out. Let me know if you have any questions! LunaFox Riot Player Support ARAM Assassin and thats it, thats the whole ticket minus the private information. clearly he said that the ban resulted from what happened during the time i was hacked. or thats at least how i interpreted it. what are your thoughts?
: My friends and I all got out main accounts banned on the same day for the same rule except we weren't using any third party programs This was back in August 2016 and we were playing at an internet cafe all using the same IP Adress The system must have thought we were botting accounts Was kinda bull shit and we tried to send tickets in but Riot support just said it's impossible to do anything about it and that they refuse to even look into it So I know what you're going through it's bullshit and you might just be unlucky. Had to make new accounts and I haven't been banned since, I still play at the same internet cafe Anyways Goodluck man.
the not look into it part is what gets me. like if they looked into my case and still decided that i should be banned id be bummed but id accept it. the fact that they refuse to even listen to someone trying to give evidense is what annoys me about this. i was happy with LunaFox cause they immediatly took the time to listen to what i had to say
: Ok so first I can say with 98% certainty that the antivirus stuff had absolutely nothing to do with your ban. I've seen a lot of these sort of posts and walked through a lot of these cases, and to me these are the relevant points: >Early January: i start getting messages saying that someone logged into my account from another computer, i get these about once every 2-3 days. I'll be blunt, you were foolish to ignore these. These messages occur when you are kicked out by someone else logging in. Obviously it wasn't you logging in on another computer so you really should have reset your password here instead of waiting for them to actually play a game. >a few days later i log on to find that my account is in game as lee sin... i immediatly change the password to my account on from that day on i never got the messages again. Good move, as much as you should have done it sooner. Best thing you can do if you even *suspect* something fishy is going on is to change your password, whether you see games played or not. >after realising i was hacked i decided that i needed an anti virus and my friend recommended Malwarebytes so i downloaded and installed it Not a bad recommendation at all, if you're using the free version you should try to run scans at least once a month (more if you find yourself virus prone). It's unlikely a virus was the cause of the compromise (and in saying that I would recommend changing the password of the email address associated with your account as well, especially if it is/was the same) but it's never a good idea to just leave viruses floating around. >now this is where i think the trouble begins. i add both league of legends folders and the launchers to this list so that malware shouldnt block them any more. Very unlikely. If anything you are removing Malwarebytes' influence from League, not adding it. Technically yes, it counts as a 3rd party program, but it's only certain 3rd party programs that will get you banned, as was mentioned in the ticket (anything that gives you an unfair advantage). You won't get banned for using Malwarebytes anymore than you would for using Discord. 3rd party bans tend to go out in waves, so while the timing may have led you to believe it was antivirus issues, it could well still be something stemming from that initial compromise, or from another compromise after the fact. ___ Ok so all that said and hopefully adequately explained, assuming you didn't get curious and for some reason decide to give some scripts a whirl this is probably related to that first compromise. I take it you haven't noticed any suspicious activity on the account since you secured it? As I understand it you have made a few more tickets to support, did you explain the previous compromise, or simply quote your antivirus (what you thought was the problem)? Did support tell you anything else or just "we won't unban your account"?
just to clarify that i have never used scripts in my life. never have, never will for this exact reason. during my first ticket with LunaFox im not sure if i mentioned it first or if he did but we did discuss it and he did tell me that he could clearly see that it wasnt me on my account. during the second ticket i never got a chance to explain. all i got was the same response worded differently 4 times. this consisted of them telling me that i was banned for using 3rd party software and that they wouldnt lift the ban. when i asked if i could just explain what happened i was told that their decision wouldnt be changed and that if i didnt stop with the subject or if i attempted to file more tickets my tickets would just be closed withour response. after i changed my passwords i never saw the "you account has been accessed from another computer" message again and never nothiced any suspiousness on my account as far as match history and the store go. since this has all happened i have completely removed malwarebytes from my computer and i did file a support ticket with them to discuss this event. thank you for taking the time to read this and respond in such depth, it really feels good to actually be listened to. i hope we can work together her and with riot to smooth this all out cause i am beyond keen to get back to playing. If you have anything else youd like to know just ask away
: So from your post it sounds like you were banned for third party programs/cheating/scripts. It should go without saying but I'll still say it, if you ever used any scripts or disallowed third party apps the ban will not be revoked under any circumstances. Cheating bans are permanent from first offence, there's no wiggle room. Now that said, you say you were wrongfully banned, could you elaborate? (Don't post any identifying info on boards). Cheating bans are by the far the most accurate, since it's a pretty black and white yes or no as to whether something illicit was used on the account, the chance of it being a false positive is extremely slim in these cases. Usually when we see (valid) posts like these it's a result of compromise, namely the account was not under your control for the offence. Once we know what the deal is we can go from there ok?
sounds good to me. if my ban is at least considered and reviewed ill be happy. if afterwards my ban still stands i will be bummed out but at least my case will have been heard. after reading my long post above you would like any more information or clarification just ask and i will provide anything i can to aid my case
: Wrongful ban help
ok so here is my time line of events that i believe support my claim off innocence Early January: i start getting messages saying that someone logged into my account from another computer, i get these about once every 2-3 days. i check my match history and no games were played and i check the shop and see that nothing has been bought on my account of gifted to another and i check my bank statement and see that nothing has been charged so at first i think this is a glitch. i dont think much of it. a few days later i log on to find that my account is in game as lee sin. this game is in my match history and happened on the 7th of january 2018. its only now that i realise that someone is actually on my account, whether or not this person was hacking i cant say. i immediatly change the password to my account on from that day on i never got the messages again. after realising i was hacked i decided that i needed an anti virus and my friend recommended Malwarebytes so i downloaded and installed it. at first there was no issues. though after an update to league i suddenly encounter a bug that wouldnt let me join a game. i could get as far as the champ select screen but instead of opening the loading screen i was given the reconnect screen and when i clicked reconnect nothing happened. i try relogging a few times and nothing seems to work. after about 3 relogs i run as admin and hit reconnecta about 5 times and suddenly it works and i join the game. this happened on the ziggs aram game that i played on the 16th of january 2018. the next game after this went down fine and i thought all was well, just a minor hiccup. since i thought the issue was gone i tried to play a ranked game as eve and encountered the same issue but unlike before no matter how much i tried i could not join the game. eventually i was hit with a disconnect. i sent in a bug report to riot after the either the ziggs game or the eve game, i cant remember but i did send a bug report out lining this issue. around this time i realise that ive had this issue before. during the life cycle of black ops 3 one day it seemed i could open the game but it would stop working on the home screen, after some digging i found that apparently certain anti viruses can block the game so i deleted mine so i could play** (hence why i didnt have a anti virus at the start of the story and yes i realise how stupid i look for leaving my computer open to virus so i could play cod, im not tech savy)** So i realise that my issues started when i started using a new anti virus so it must be that. since i was hacked i wasnt so quick to uninstall it this time (i wish i had) instead i find the exclusions tab and realise i can add applications to the exclusions tab so malwarebytes will let them work through the firewall. now this is where i think the trouble begins. i add both league of legends folders and the launchers to this list so that malware shouldnt block them any more. i didnt occur to me at the time that this was pairing league with a 3rd party program. after i did this i had no issues joining into a game and all seemed well and good. **(note: this all took place just after mid night so it would be the morning of january 17th)** **(side note, i have a screen cap of what this exclusion thing looked like but i dont know how to upload it so if anyone can help me i would like to add this evidense)** you will see in my match history that i played 8 games on the 17th without a single issue, all was fine and dandy and my exclusion addition i made earlier that day seemed to be working a treat. January 18th, 2018: i wake up in the morning to find that i have an email from riot. it said that due to the use of 3rd party programs i was perminantly banned. i immediatly made a support ticket and got a quick response from RIOT LunaFox **(just a little note here, LunaFox was beyond helpful at this time and they will be the only person i name here cause they were great to deal with)** I told LunaFox about the connection issue and what i did with my anti virus but he said this probably had no impact on my ban and asked about some "suspicious logins". i told him about the hacker incident and he asked for some private info to prove i was the real owner of the account and after talking for a bit LunaFox unbanned my account and told me to seek better account safety tips. Due to them saying that my anti virus probably wasnt to blame i made no changes to it January 20th: move to perth and start playing from a new ip, all is well except for some lag based issues to the crap internet where i now live but i never had the reconnect issue again Febuary 7th: i wake up to my current ban that im trying to resolve and thats the story. except for this hacker issue i have never had someone on my account so all my actions are my own. i have never been in trouble with riot except for low priority cues due to disconnecting from lag. If you look at my match history my average scores never change. if i was actually hacking shouldnt my scores be sky rocketing. if you look at my match history and in game activity it is clear that i wasnt hacking. why risk my account to do no better in game? thats crazy. this is all a big misunderstanding and this is where i think the grey area lies. yes, i paired my client with a 3rd party program but clearly i made no attempt to actually influence the game. I was just trying to play the game. i made no attempt to cheat so is this really worth a life time ban. i have some quotes here from riots support page _Riot's Stance No software should interfere directly with the in-game player experience, from when you press “Play” to the end-of-game screen. Suspensions for the use of third-party applications can vary in length depending on the severity of the offense, up to a permanent suspension for consistent, blatant use. If these applications were used to gain rating in ranked, we may also remove the account’s ranked rewards for the season._ in my instance i gained absoultely no in game advantage from what i did and in regards to the second quote it says up to premanent ban for consistant and blatant use but i was never even given a warning so it seems that i didnt go against riots stance on 3rd party programs and even if i did it would seem i should at least get a chance to fix this issue. if there are any gaps in my story you guys think need filling in id gladly do so i do hope riot can reconsider this ban. i didnt hack and my match history, event time line, screenshots and actions i believe support this claim so i please ask that you at least give it some thought after reading this. League is my favourite game and id love to resume playing fairly.
Ethvn (OCE)
: Fingers crossed bro. Hopefully they see sense then, the more cases that get appealed the more (atleast I hope) riot will realise that their report system is too strict.
Also the more cases they reconsider, not necessarily unban, just reconsider shows that they are listening to their players more and are more committed to player support Like I dealt with lunafox and they were fantastic to deal with, they listened and actually seemed like they wanted to help but during this ban I've dealt with 4 different guys I'll leave unnamed that have just shown that they care so little that they don't even care if I have evidence they won't reconsider the ban Like I get their point of view, to them I'm a cheater. Ive used hacks to get an unfair advantage over other players and an ruining their game but believe it if.not that isn't always true. It might seem that way but this time it's.not and I think I can prove, shouldn't I be at least given a shot?
: An antivirus would not trigger a 3rd party ban on your account. Adding an exception to your antivirus is the official solution for this issue. Either you were using an extremely sketchy antivirus or there is more going on here. From your post I assume your account has been banned, I don't suppose you could expand on that?
I've made a post about my ban where I will be expanding on it and will be supplying all the evidence I have which I believe is quite convincing if you would like me to link it to you
Rioter Comments
Ethvn (OCE)
: Volunteers will probably see the post and if they thinks it's worth pushing forward for review by A REAL riot employee, then you could be in luck. But if there's any sense of intended abuse or something that could be proof as you're "kind of a dick" in the words of Riot Gehrin (lmaoooooooooooo) then it's a waste of time bro.
Personally I think my proof is pretty convincing. It's not just me saying I didn't do it it's actual screen shots and a fully ploted time line that explains everything. If I present what I have and they still deem it fit that I should stay banned then I'll accept that cause at least I was listened to. In my ticket I might have come off a bot dickish so I hope that doesn't hurt my chances. I wasn't out right abusive to them but as I got frustrated my words looked as if they were forming an agitated tone so I guess I'll just have to wait and see.
Ethvn (OCE)
: Most likely you won't get help. You should probably tag your evidence here anyway if you want a chance. But, Most likely it's not going to happen. Riots support are literally powerless aswell as everyone else on these forums.
I'll do so in the morning. If this is my best shot then I might as well take it.
Rioter Comments
: this actually broke my heart
like im about to cry
: The Curse of the Sad Mummy
this actually broke my heart

Ethan Adam

Level 48 (OCE)
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