Rioter Comments
: I will not be spending another penny on this game or any Riot game until riot addresses and fixes the massive number of toxic players.. my gaming experience is not worth spending money on to justify.
I've been bringing this up for year and a bit. The response I get "working as intended, nothing wrong with match making"
: For a game where you can spend literally hundreds of dollars (I'm up to $530 myself) on cosmetic items, for Riot to still NOT HAVE TWO FACTOR AUTHENTICATION is an absolute joke.
Holy crap, I know right? This would be so good, it would back up so many claims of compromised accounts. Only downside, rito would still find a way to screw it up.
Vellaura (OCE)
: Riot Support Team - Absolutely Atrocious
Riot don't care so long as the company can make a quick buck. Brother spent a fair bit on his old account, only to get a "not our problem" when it was compromised and banned. Honestly, expecting Riot to do anything and expecting good results is like expecting food to be left alone when left in front of a feeder. It's not gonna happen.
: Match making system
This would be a solid argument about ranked, not excluding it. Why SHOULDN'T you help people be better players? Just being so self entitled because "MUH 4k GaMeZ"
BaiIey (OCE)
: Prestige Skins Now Give Icons!
>At that time, 2019's Prestige Point skins will become unobtainable outside of Hextech Crafting drops. Asking because not 100% sure I follow. So this means I can get the 2019 prestige skins from Hextech/Masterworks boxes right?
: You have to understand though that 'inting' is really really not going to get anyone banned unless they literally run in straight directions down lane and die over and over. Pretty obvious why this is the case, some people just aren't good at the game and die. I would say in almost every second game i get on a smurf in low elo, someone tells everyone in all chat to report someone for inting when in reality they are just playing either non meta champs and dying or dying repetitively because they don't know how to play. As for flaming, the new system isn't great at picking up flaming without specific keywords, but, those players you mentioned might just have reached their chat restrictions or equivalent which is why they can keep playing. Similiar principle with players leaving, systems automated and will auto detect leavers, its repeat offenses that get banned though, you have to warnings and restrictions as the first line of response because in reality, people leave games for serious reasons and the system won't detect that. The system is flawed true, but look at it from their point of view, your account has a crap history has already received bans, you come out with a negative attitude, true maybe the other players are the real offenders, but, you responded and you really didnt have to respond like that. 14 day ban player is swearing and calling people fuckwits, seems like a reasonably decision to say hey, we don't need you in our muilti million dollar game.
>banned unless they literally run in straight directions down lane and die over and over. Even still, it's not a bannable offence quoting Riot. Source; Tickets submitted last year. > As for flaming, the new system isn't great at picking up flaming without specific keywords, but, those players you mentioned might just have reached their chat restrictions or equivalent which is why they can keep playing. This is a yes and no scenerio here. Chat restrictions usually occur with a GGEZ, or goes straight to a ban ~Source; multiple friends accounts. >systems automated and will auto detect leavers, its repeat offenses that get banned though This systems broken though. You can be critical error'd constantly (a clients problem), and still be considered a leaver. ~Source; Current problems, Tickets from last year, multiple players bringing it up in help and support section. >its repeat offenses that get banned though False. while a current boosting method, it's not a bannable offense. More often than not, you'll come across people who have afk'd games YOU'VE played multiple times over weeks and are still there. Playing. In your game. in your team. ~Source; research me and people I play with have done for proof to debunk and upset Riot. >you come out with a negative attitude, true maybe the other players are the real offenders, but, you responded and you really didnt have to respond like that. This is probably the only accurate-ish thing you've said so far. Riot have confirmed previously that it's okay to start fights, but responding is wrong. ~Source; Multiple complaints made in person at CONS, tickets submitted previously, and research me and a few others have done for fun. >14 day ban player is swearing and calling people fuckwits, seems like a reasonably decision to say hey, we don't need you in our muilti million dollar game. True and false. If you are the one that instigated the fight with this behaviour, thats ok. But if you have responded like this, you're in the wrong. ~Same sources as above not.
: I was perma banned about 6 months ago. they had a perma banned player reformation program, but that was bombed by trolls, etc etc, and all of the players who were unbanned intentionally became more toxic than they were before just to give riot the middle finger. i am in the process of attempting to get my account back as well. it doesnt look hopeful because of a few things. 1. riots ban system is 100% automated by a robot 2. riots support site is 95% automated. when you launch a support ticket about suspended accounts a robot just sends you the same screen it shows you in game when you got banned and tells you youve been a very naughty boy. 3. if you do by some far chance actually get to contact a riot support employee, they are mostly extremely arrogant and if you push it too far you can expect a bit of chat that is probably worse than what you got banned for. they might even lock your account from threads and so forth. not the nicest people to deal with from what ive heard, although this could be some salty people posting crap to discredit them, but from what ive heard this seems to be the case.
I can confirm all of these. On top of that, the "support" employees don't even read the tickets and get so insanely salty when called out for it.
Sp3rmFace (OCE)
: Banned for this Posting chat log and pointing out what and why it was said as well as an explanation
I've said for a while that the punishment system is a joke. I get downvoted to hell for it, but i've been saying it for 2 and a bit years. It's stupid that, that above, can get you banned. BUT Afking, trolling, inting, actual level of abuse, and threats are ok.
: How come nearly everyone on OCE boards is banned
Because literally everything is considered offensive to Riot here. I'd say walking on eggshells is similar to what we have to do, but even eggshells are more solid than Riots feefees.
: I think the game needs to be looked at as a whole. Think about it most people who rage are the ones who think they are doing better then others, the game needs more ways to reward people who deserved a win but still lost, the game also needs a voice chat like every other competitive game on the planet. Please tell me a team that has one the world cup with no voice comms and only pings, of course not because voice comms is what you use in a competitive scenario.
This started off so well. >I think the game needs to be looked at as a whole. Then it just went down hill > most people who rage are the ones who think they are doing better then others In what universe is AFKing after inting and blaming someone who had nothing to do with their inting, doing better than others? >game needs more ways to reward people who deserved a win but still lost Look, while you're right, you're wrong too. While this is a good idea in theory, it's a team game, and this is just forcing an "I" in "Team" (yeah that whole no I in team thing) >the game also needs a voice chat like every other competitive game on the planet If I want to listen to kids screech about failing and blaming others for it, I'd play Overwatch or HotS
: I can't deal, Think its time to return to dota for a while
It's moreso that Riot just does not care about ranked at the end of the day. I submitted a ticket to riot about it and go "it's fine, works perfectly, nothing wrong" When I brought up the amount of AFKs, inters and trolls, the ticket instantly got blacklisted and you could no longer reply to it.
Edolyn (OCE)
: Support has successfully unbanned my account. Thank you Riot Games <3
That must be nice. We still fighting to get another one back.
Edolyn (OCE)
: Account Hacked and Cheated on, resulted in a unjust perma ban on my account.
Say goodbye to it. Even if you supply evidence that it was hacked, Riot won't care.
: > [{quoted}](name=WarriorRio,realm=OCE,application-id=ElA0rvVL,discussion-id=7leoBmhb,comment-id=000000010000000000000000000000000000000000000000,timestamp=2020-01-11T04:32:33.853+0000) > > In all seriousness, are there any possibilities or variables that either of us could be forgetting to take into consideration? Honestly, I'm not sure. I've been "tuned in" to this situation a bit since it started ("dove in" fully when the screenshots popped up), and have been trying to think of possibilities that would fit with this case, but there's not much that comes to mind, considering the specific circumstances. The only other thing I can think of (which is a bit of a long-shot, I think) is if the computer had been victim to some kind of virus/malware that allowed someone remote access to the computer, but you probably would have noticed compromises through other services as well if that were the case. Even so, a quick anti-virus scan wouldn't hurt. I honestly don't know what might help resolve the issue with a removal/reduction, at this point.
>Even so, a quick anti-virus scan wouldn't hurt. Again, Impossible as the laptop had died 4 years ago. Like, fully died, non functional died.
: Nice Placements RIOT pls answer poll
Was G2 last season, ended s3 1LP despite going 8-2 (or 7-3, cant remember, lotta wins) Can confirm rito have goofed this up (like multiple other things)
Rioter Comments
ThatsBS (OCE)
: Well im happy, i'v had 6 wins 3 losses and will be bronze for after placements......
This deserves so many sad reacts :( But you got this man, climb outta that hellhole into the next hellhole
: Another stupid rank season of noobs 2020 let it begin
Heres how it's goin so far for us An afk almost every game. ADCs are inting than leaving. Junglers "counter jungle" (code for feeding enemy jungler) And no one rolls a tank.
: To be fair, I don't really understand why you are all playing ranked right at the very beginning? That's a recipe for disaster... It's the start of the season, everyone is hyped and jumps straight into ranked thinking "This time I'll get placed in gold for sure!!!" So you're mixed in with very high elo people who because of the reset aren't up where they should be yet, as well as all the terrible players who accidentally got higher than they should. As well as all the people who don't even play ranked, just jumping in to do their promos in the hope that this time they get gold. Soon enough, the terrible players will fall down to where they should be, the good players will rise above you, and the people who only play to see if they get gold, get ranked in bronze and stop playing ranked until next season. Thats when you should start playing ranked, you are far more likely to get a balanced matchup. Obviously to each their own, but if you're relying on your own skill to rank up, It boggles my mind that you'd play now when you know all these players are likely to be in your tier because of the reset. Too many wild cards. It's an unessecary risk? Wait until it all quietens down and the game has time to segregate out all the players again.
On the off chance this ISN'T bait, waiting it out will give you only boosters, boosted accounts, paid for accounts, afkers, hardcore inters, and any other type of troll you can imagine. Getting in early least gives you an even chance of having smurfs on your team.
: it's not just the rank of people, it's the attitude.... I'm a supp main and I've had this... - Morgana/Jhin, great game... put me in iron4 tho... hmmm ok - Game with Karthus adc... hmm ok that kinda worked, but we lost cuz people gave up on other lanes - Game with Ahri ADC... nope, didn't work ad she AFK after 1 death - Morgana/Cait, was working fine for the first few minutes, then our top/mid were smashed and gave up which in their laners free roaming for 4v2 bot very often so... yeah... RITO, you got a problem matching peopel that wants to play properly and push forward and apes that come to troll and screw everything up... Why not making the rank something more like PERSONAL PLAYING QUALITY like the grading system?
I've said this for a year and a half now, and everytime I get "working as intended" and "there is no match making issue"
Auriel (OCE)
: has it ever occured to u the problem may be with your gameplay and not their game big boy??
Have you considered that if multiple people have the issue, its the game? No? Yeah, I didn't think so.
: > [{quoted}](name=Exarch Leona,realm=OCE,application-id=ElA0rvVL,discussion-id=7leoBmhb,comment-id=00000001000000000000000000000000,timestamp=2020-01-10T04:03:36.797+0000) > > "Someone accessed your computer to get the ban" > How is that possible when there is no computer to access? Having looked at the provided screenshots, I think you may be misunderstanding what's being said, specifically regarding the support agents statement that "either [your brother] or a person with access to [your brother's] computer picked up the ban". From the information shown, none of the multiple support agents who reviewed the case identified any sign of a compromise on the account, and the specific statement (as above) seems to suggest that they did identify the computer that accessed the account at the time of the offence(s) as the same computer that is normally used to access the account. That then presents the possibility that someone who is close to your brother in real life gained physical access to their computer (possibly their old computer?), accessed their LoL account using that computer (whether or not your brother knew about and/or authorised that access), and engaged in activities that resulted in the account being banned. At that point, many of the normal metrics that Riot would normally use to identify an account compromise (such as identifying the specific computer(s) used to access the account) are no longer valid options, and so they may have been unable to identify enough distinctive information to confirm a compromise occurred. Ultimately, I'm not seeing any evidence of comments such as, or similar to, the ones you've previously claimed in this thread have come from the support agents, and nothing to suggest that the support agents did anything short of continued attempts to verify nothing was missed relating to the case. Unfortunately, it seems this is the final result of the case, with no new evidence or angles to explore.
I gave general summaries. The computer being "used" as suggested died 4 years ago, not long after his last game as Rengar (4 days in fact. That's on me, I never got around to fixing it mostly because I had my own things to attend to), yet there is 3 years worth of other games. But only the recent games clearly were looked at. And when, and IF, looked at, they'd see the recent activity from the account compared to when he actually played, they are not at all remotely similar. So instead of informing my brother that the account had been compromised, they've just banned it ant not even given him a chance to reclaim it. The only other PC in the house was MINE, playing MY games and my mothers laptop. A laptop we could not use. But Riot couldn't be bothered to ask that because that would, I don't know, be basic information worth gathering? There's heaps of angles to explore, but Riot just wanna keep the money that he had put into the game. Look, I'm more than happy to do the work for them since they've made it insanely clear that they do not want to do any of it, but I'd need access to whatever "evidence" they claim to have. (Big if since I'm betting there is none)
Ninox (OCE)
: I’m not sure if there’s been a miscommunication or if one or both parties are missing some key piece of information or what really. If you (or he) could share screenshots of the whole support ticket I can probably give you a better idea of what to do/where to go from here but it’s difficult to give you any more info when I’m basically in the dark context-wise.
There is no miscommunication, the current support agent is not a very logical person. "Someone accessed your computer to get the ban" How is that possible when there is no computer to access? I know the agent really didn't think that far, and that does not surprise me, but what amazes me the most is that Riot are refusing to use reason and actually follow anything up logically. Attached is a link of how it has gone down. There is literally 0 evidence supporting the ban, and so much supporting going against it. https://imgur.com/a/72T6ve0
Rioter Comments
Ninox (OCE)
: If he isn't happy with the support agent's response he can request another.
LORD, it's not just him unhappy with it. The responses are generic and the current agent just does not seem bright. A recent reply was "We see you never shared your account, so clearly it was hacked, but because you shares the account, it's going to stay banned". Is it possible to request a logical agent? Or to go over the logs myself so I can throw them in the currents agents face and go "Oh hey, you messed up completely"?
Ninox (OCE)
: Sometimes the compromise is a little deeper and a first look doesn't reveal confirmed compromise. If he replies to the ticket it'll get escalated to tier 2 support (who are more equipped to look deeper). Disclaimer though, there are some exceptions that may result in him not getting the account back. I don't have those details so can't make any guarantees.
The current "support" he has has turned and, summed up, said "it's staying banned because how dare you get your account hacked and compromised with enough evidence showing it was not you that played". Now, i'm not saying its an absolute joke, but I am saying that the guy should really not be allowed to work because this really does fall under being victimblamed
Ðean (OCE)
: Silver 1 ADC Looking for Support Duo
Least tell them that they also must be female. ~Sincerely, a support main you deleted right away after finding out he was a guy.
: Firstly, Support Ticket that is always the first port of call if you think you've received a unlawful ban Secondly, Its just better to mute all, lighthearted or otherwise, Riot's System is a Weird Nazi, one second it does nothing, the next it bans people for minute reasons, whilst letting actual players that ruin the game off the hook
Riot are currently not caring if accounts are hit with things.
Ninox (OCE)
: It sounds like his account was probably compromised. Being banned for scripts or other third-party software use is pretty common among compromised accounts. He should submit specifically an [Account Recovery ticket](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new?ticket_form_id=72416) to player support (if he didn't already, they will direct him to do so, so it will skip that step in the process). He will have to be logged out of his account to do so and will have to be able to answer most of the questions asked. If he feels he hasn't answered enough of them, any information that is *unique* to the account but *not visible* on the account is useful in this process, though the older the information the better (and obviously excluding any information that would have been visible at the time of the compromise). Once the account is recovered and secured, the suspension will generally be removed. Be aware there are exceptions to this, primarily when account sharing has been involved but others as well. As for support not responding to the ticket, not sure. It's possible he was redirected to an AR ticket and didn't realise, or something happened with the ticket queue, or he was meant to get a redirect from BlitzBot that didn't go through properly, not sure. Support are the ones with that information.
Ninox, here's a question for you. We heard back and got a "rightfully banned" despite not playing the game in 3 years, the games played were NOTHING that he actually plays, AND in a mode that he doesn't play. At what point is the ban "just"? Especially since he's the one missing out for some other tard hacking his account?
Ethos (OCE)
: Discussing a permaban
My brothers account is pretty much in the same spot. If you got blitzbot'd, you'll get the same result as him.
LoyalMan (OCE)
: So you tried to steal someones blue and they got mad? Stealing the junglers buff is not something we do in OCE. Get over it
Buff stealing is common my dude.
Ninox (OCE)
: It sounds like his account was probably compromised. Being banned for scripts or other third-party software use is pretty common among compromised accounts. He should submit specifically an [Account Recovery ticket](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new?ticket_form_id=72416) to player support (if he didn't already, they will direct him to do so, so it will skip that step in the process). He will have to be logged out of his account to do so and will have to be able to answer most of the questions asked. If he feels he hasn't answered enough of them, any information that is *unique* to the account but *not visible* on the account is useful in this process, though the older the information the better (and obviously excluding any information that would have been visible at the time of the compromise). Once the account is recovered and secured, the suspension will generally be removed. Be aware there are exceptions to this, primarily when account sharing has been involved but others as well. As for support not responding to the ticket, not sure. It's possible he was redirected to an AR ticket and didn't realise, or something happened with the ticket queue, or he was meant to get a redirect from BlitzBot that didn't go through properly, not sure. Support are the ones with that information.
He has submitted a ticket, and done what he could, but still never heard back. Last I heard, it was still considered under "awaiting the agents response" (whatever the term Riot use). He doesn't share his account, not even with myself. I will see what he says when he gets back.
Rioter Comments
: > [{quoted}](name=DarkShade918,realm=OCE,application-id=T8eq2lFQ,discussion-id=MMNXFmEt,comment-id=0000,timestamp=2020-01-04T04:42:52.381+0000) > > 1. Enjoy have "Name Removed" because that's what happens, Don't Name and Shame > 2. Get used to it, don't like it Mute All, that's just how the server is im enjoying it thx, i dont mind they remove it cause its nothing big, the thing is u want me getting use to people being racist? r u srsly? so u mean being racist to people is a common thing in oce server ? excuse me???
He's legitimately right though. Whats worse is riot doesn't care.
Rioter Comments
: adc looking for support to duo que
I'm down. g4 solo, g2 flex will go whatevers needed minus rakan and blitz.
Baby Rage (OCE)
: I am lonely
This hurts my soul. Come play with me my dude <3 ill keep you company
: The Depressing Turn of Positivity
I should get you to play with me. I can get people hyped right from the start and get the game rolling. It's a fun banty kinda game in the end.
UniGoth (OCE)
: Looking for people to play with
You had me at support main <3 Feel free to add me and play with. Support main so I can help if you're interested
: Yeah i wonder why they dont fix the problem when they know its happening over and over again reporting dosent work cause i see them in the next game soz
You're not the only one. I'd report a dude, then get him multiple games again right after. It's like riot don't want people climbing.
: What the fuck is up with rank losing 1 game then lose fucking 10 games and put with people who afk
You can see a lot of replies here are from people who don't actually hit up ranked. I can confirm this is how it goes. Whats worse is that Riot claim "working as intended" when you bring up how busted said queues are. If people played the game and not just white knight for riot, they'd see this.
Ninox (OCE)
: Sounds like since your route has changed there's some drama along the way. Talking to TPG is probably your best bet, though Player Support can probably point you to the correct trace route to run to narrow down where the ping is happening. I had a record somewhere but I can't for the life of me find it. EDIT: Pretty sure this is the correct traceroute, so in cmd put "tracert 103.240.227.25". It will reach a point where it will time out, this is intended because the servers themselves don't respond to ping requests, only the hop before them does. If the name of the hop(s) causing drama isn't something obvious, then either TPG or player support can usually point you in the right direction.
Can say that im mostly certain that its a TPG issue as LoL isnt the only game thats gotten shafted. It seems a good chunk of my have been, with the exception being APEX for now. Ill see where I can get to with the tracert though
Kureneye (OCE)
: Ranked Matchmaking
Said this to Rito. Rito says "working as intended"
iDivine (OCE)
: S10 removal of duo queue
I usually play with a duo, we'll lose the first couple games I admit because we just warming up and gettin in sync again. BUT When we start rollin, we carry so hard we get reported for smurfing/hacking/etc, because "it's not fair you get 2 diamond smurfs on your team" (we barely hit gold with the trolling going on). Why should WE be punished, because other people are on the spectrum? I'm asking this seriously, why punish people who will legitimately carry/help carry solely because of a few rotten eggs?
Rioter Comments
109 (OCE)
: Why is Riot not suspending wintraders?
Win trading isn't against the rules, quoting Riot. You could point out all the issues till you're blue in the face and you'd get "Working as intended" ~Sincerely, someone whos been doing this and now blacklisted from support tickets.
: your game is fucking trash change my mind
They're worse in Gold, like holy crap man. A dead fish on land is more useful than the people I get on my team. "OMG, DEY GOT FB, AFKING AND THEN FF AT 15 REEEEEEEE" And the best part is, Riot says that crap is okay because "nut against dah rulz"
: > its because my teams are shit that im in silver and thats a fact. Really? Let me get this right. Everyone on your team is shit, and you and you alone is the best player. And this happen every single match? God damn! Talk about a big Ego and not the skill to match.
Found the guy that doesn't actually play.
Rownin (OCE)
: Why Rage is rage quitting very common in plat division OCE?
I mean, gold has more rage quitters (average of 2 a game) >I've noticed its generally the adc over extends and gets killed by 1v2 or gank* Fixed it. Either way, Riot have stated in a ticket I submitted late last month that this issue an issue and players are not in the wrong for rage quitting because it does not impact the game. I'm only telling you what I was told.
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Exarch Leona

Level 275 (OCE)
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