: Fundraiser for Australia
Hi Everyone, Appreciate everyone's concern for bushfire relief. This is something that actually matters in the grand scheme of things and, personally, I wish people looking out for the welfare of others and the environment could be so front of mind and such a priority for all of us more often. We still come together in times of crisis, at least. With my own semi-political rant out of the way, I can say that we are already investigating having bushfire relief as one of the causes to receive the proceeds from the Dawnbringer Karma skin. For those who're unaware, Dawnbringer Karma was released in December and 100% of proceeds from this skin and specific related content will be set aside for charity. In the coming months, players will get the option to vote for where they want these proceeds to go and we're aiming to have Australian bushfire relief to be among the voting options in OCE. The skin and related content is available for purchase until January 14th 07:00 AEDT, so if you'd like to contribute then consider purchasing the skin and/or the related content and be sure to vote for the cause you most support when voting opens in the client. [See the original news post](https://oce.leagueoflegends.com/en/news/champions-skins/creative-spotlight/dawnbringer-karma-charity-skin) for more details on what additional content purchases will go towards this charity fund. Giving players the option to direct some of these funds to bushfire relief _is a priority for us that we are trying to make happen_, but I shouldn't promise it will happen on behalf of those Rioters who actually have to make it happen. So just know we'll do our best to make it so. In addition to this, Kushnood recently mentioned on [a related Reddit post](https://www.reddit.com/r/leagueoflegends/comments/ekhn1s/firefighter_tristana_for_australia_wildfires/fddzqf0/?context=10000) that we're currently in contact with the International Medical Corps to find out how Riot can offer support, and also touched on the complications involved with putting an item on sale for charity as a reactive measure.
: OCE always runs off AEDT/AEST, since the server is located in Sydney, so a 4am start should put it at 1am AWST (if I'm not mistaken), and 6am NZDT (if I'm not mistaken). The main confusion here seems to be because the OCE patch notes originally stated 11pm with no time zone attached (though presumably AEDT), and has since been changed to 4am with no time zone attached, which would indicate an incorrect localisation (in my opinion). I'm trying to get confirmation one way or the other at the moment, so when I hear back I'll update here with the correct ranked start time (and I'll make sure it's localised properly, time zone included).
Project Xayah is correct! The time was localized unnecessarily (and incorreclty) to 11pm on the 10th. It is currently live as of 4am.
J0NESY (OCE)
: {{sticker:sg-ahri-3}} How about funding into dopamine addiction linked to gaming
If you're passionate about this, you should check out some of the resources headspace and LeVa helped put together on managing your game time responsibly and share them with others. https://oce.leagueoflegends.com/en/news/level-up-your-mental-health
fuscular (OCE)
: Done, thanks!
Thanks. I've passed on your logs, I'll need to gather a bunch more from other players before I can get more traction on the issue.
fuscular (OCE)
: Follow up - uninstalling and reinstalling client does not fix, still can't play as can't get past champion/reward selection screen.
Hi fuscular, can you try following the steps pinned at the top of this thread to help us collect logs?
: New acc problems
Hi PossumMagic, ~~Thanks for reporting this, we'll need to gather some logs to investigate further. If you'd like to help us dig into this:~~ ~~1. Please download and install the [Hextech Repair Tool (HRT)](https://lolstatic-a.akamaihd.net/player-support/tools/hextech-repair-tool/latest/Hextech%20Repair%20Tool.msi). (If you've already got the HRT installed, uninstall it and then install this latest version.~~ ~~2. Once you've opened the HRT, deselect the "Automatically Assign" and "Add Firewall Exceptions" options, we won't be needing those.~~ ~~3. Click Start.~~ ~~4. A .zip file will be created on your desktop called LoL Logs. Attach this file in an email to ocelivereports@riotgames.com~~ ~~We will then pass these logs on for investigation.~~ UPDATE: The logs we've collected are not revealing the cause of this issue. The team responsible for this issue is aware and is investigating. Current known workarounds (short of restarting or reinstalling the client completley) include: - Opening Task Manager and ending the League of Legends process - Temporarily lowering your screen resolution Note that when you do successfully select the champion you want the champion isn't just added to your account, rather, it gives you a Hextech Crafting shard for a "champion permanent" which you can redeem for the champion or disenchant for essence from the Loot tab.
Kotez (OCE)
: I have had this happen to me also. i spammed esc and left click on the champion i wanted and it seemed to work almost instantly. if anybody is stuck with this i reckon this is the best advice i can give as i have tried rebooting the client etc. I also never received the champion.
Hi Kotez ~~It does seem players are not getting their champions, I want to help the right team get to the bottom of this then maybe we can get the champs delivered to you and others retroactively (here's hoping).~~ ~~If you'd like to help us dig into this:~~ ~~1. Please download and install the [Hextech Repair Tool (HRT)](https://lolstatic-a.akamaihd.net/player-support/tools/hextech-repair-tool/latest/Hextech%20Repair%20Tool.msi). (If you've already got the HRT installed, uninstall it and then install this latest version.~~ ~~2. Once you've opened the HRT, deselect the "Automatically Assign" and "Add Firewall Exceptions" options, we won't be needing those.~~ ~~3. Click Start.~~ ~~4. A .zip file will be created on your desktop called LoL Logs. Attach this file in an email to ocelivereports@riotgames.com~~ ~~We will then pass these logs on for investigation.~~ UPDATE: The logs we've collected are not revealing the cause of this issue. The team responsible for this issue is aware and is investigating. Current known workarounds (short of restarting or reinstalling the client completley) include: - Opening Task Manager and ending the League of Legends process - Temporarily lowering your screen resolution Note that when you do successfully select the champion you want the champion isn't just added to your account, rather, it gives you a Hextech Crafting shard for a "champion permanent" which you can redeem for the champion or disenchant for essence from the Loot tab.
: Can't choose my rewards. Stuck in this screen
Hi KoreanJuggernaut, ~~Thanks for reporting this, we'll need to gather some logs to investigate further. If you'd like to help us dig into this:~~ ~~1. Please download and install the [Hextech Repair Tool (HRT)](https://lolstatic-a.akamaihd.net/player-support/tools/hextech-repair-tool/latest/Hextech%20Repair%20Tool.msi). (If you've already got the HRT installed, uninstall it and then install this latest version.~~ ~~2. Once you've opened the HRT, deselect the "Automatically Assign" and "Add Firewall Exceptions" options, we won't be needing those.~~ ~~3. Click Start.~~ ~~4. A .zip file will be created on your desktop called LoL Logs. Attach this file in an email to ocelivereports@riotgames.com~~ ~~We will then pass these logs on for investigation. I'll be sharing these steps with everyone.~~ UPDATE: The logs we've collected are not revealing the cause of this issue. The team responsible for this issue is aware and is investigating. Current known workarounds (short of restarting or reinstalling the client completley) include: - Opening Task Manager and ending the League of Legends process - Temporarily lowering your screen resolution Note that when you do successfully select the champion you want the champion isn't just added to your account, rather, it gives you a Hextech Crafting shard for a "champion permanent" which you can redeem for the champion or disenchant for essence from the Loot tab.
: Daily champion select not working
Hi Automatic, ~~Thanks for reporting this, we'll need to gather some logs to investigate further. If you'd like to help us dig into this:~~ ~~1. Please download and install the [Hextech Repair Tool (HRT)](https://lolstatic-a.akamaihd.net/player-support/tools/hextech-repair-tool/latest/Hextech%20Repair%20Tool.msi). (If you've already got the HRT installed, uninstall it and then install this latest version.~~ ~~2. Once you've opened the HRT, deselect the "Automatically Assign" and "Add Firewall Exceptions" options, we won't be needing those.~~ ~~3. Click Start.~~ ~~4. A .zip file will be created on your desktop called LoL Logs. Attach this file in an email to ocelivereports@riotgames.com~~ ~~We will then pass these logs on for investigation.~~ UPDATE: The logs we've collected are not revealing the cause of this issue. The team responsible for this issue is aware and is investigating. Current known workarounds (short of restarting or reinstalling the client completley) include: - Opening Task Manager and ending the League of Legends process - Temporarily lowering your screen resolution Note that when you do successfully select the champion you want the champion isn't just added to your account, rather, it gives you a Hextech Crafting shard for a "champion permanent" which you can redeem for the champion or disenchant for essence from the Loot tab.
Warlow (OCE)
: You sir, are a discredit to your organisation. The information was not identifiable in any plausible way and you deleted it to mess with me, then hid behind a quote about protecting me. The amount of money a player spends on his account is not personally identifiable, neither is the date they bought the game. A template email with all specific references emails and usernames removed was something sent to THE ENTIRE CUSTOMER BASE THAT MADE A TRANSACTION EVER. You're an absolute disappointment and if this is the kind of rubbish grandstanding Riot empowers of their mods, it's not the company I thought it was.
Despite what you may want to believe, Seras is trying to protect your account. The information you provided could go some way to helping someone steal your account. The information doesn't necessarily _identify you as a person_, but it is information that _only the owner of the account could know_. To answer your original post's question, I don't have the answer, but [this is the latest info available](https://boards.na.leagueoflegends.com/en/c/developer-corner/Rw1knV9P-username-update-client-prompt-on-pause) regarding this process.
Koen (OCE)
: When there's the only one comment right here. Happy Anniversary Riot!{{sticker:slayer-jinx-catface}}
Thank you {{sticker:slayer-pantheon-thumbs}} Happy Anniversary to you!
Gehirn (OCE)
: RIFT RACER Contest - Live now!
Winning teams have been determined! First place goes to two teams who managed to take down the nexus within the same second. For prizing, we've combined first and second place and split it equally among the 10 players of each team, granting them 4K RP each. https://matchhistory.oce.leagueoflegends.com/en/#match-details/OC1/259185115/201645071?tab=overview https://matchhistory.oce.leagueoflegends.com/en/#match-details/OC1/259156226/200066214?tab=overview Third place goes to this team who were only 1 second behind! Players on this team have earned 1K RP each. https://matchhistory.oce.leagueoflegends.com/en/#match-details/OC1/259175894/201963485?tab=overview Thank you to everyone who participated, we hope you had as much fun yesterday as we did. The celebrations continue with 10 days of gifts for all players who had accounts before the Riot Pls stream started yesterday, [check out the details here](https://www.riotgames.com/en/news/riot-pls-anniversary-edition-recap).
  Rioter Comments
: OCE Clash test starts September 3
Hi everyone, I incorrectly stated on this article that Lock ins close for all tiers at 7PM AEST. In fact, lock ins open at 7PM for Tier 4, 7:30PM for Tier 3, 8:00PM for Tier 2, and 8:30PM for Tier 1. All tier lockins close at 9PM AEST. Apologies for the confusion, changes have been made to reflect the correct info, should show up soon.
: Is triumphant Ryze skin one of the prizes for winning the clash tournament? As well, what are the other rewards expected given the amount of players playing? Will these be scaled for the lower pop servers?
Triumphant Ryze can only be earned from community tournaments [like these](https://oce.leagueoflegends.com/en/news/community/community-events/community-events-august) (Sep post coming this week hopefully) For Clash, rewards are not scaled up or down depending on the amount of players playing, because everyone plays in the same format (8 team brackets both days) so population has no impact.
: Crash Round 2
Hopefully, it will just be "Clash Round 3", seeing as in OCE we've had 1 "Crash" and 2 previously successful "Clash" tests.
Agent 612 (OCE)
: Anyone know if flex placements work or does it have to be solo q?
I believe the Clash FAQ covers this and other questions you might want answered: https://support.riotgames.com/hc/en-us/articles/360000951548-Clash-FAQ To join or create a Clash team, you need to have: - Reached level 30 - Completed placements in at least one Summoner's Rift ranked queue - Be at least Honor level 2 - Verified your League account by SMS (this is a new Clash-specific feature)
Lavish (OCE)
: huh but im working sat :(
You can still play in the same event on Sunday! You don't need to play on Saturday first.
: If I am tier 4 what is the latest time my team can lock-in?
A tier IV team can lock in anytime between 5:00 and 7:00 PM AEST. As soon as it's locked in, it will be placed in a bracket. When the bracket fills up (8 teams), the tournament will begin.
: Still having the same problem despite trying all the possible fixes. Really annoying
I've asked around about this issue but have no further info yet. I can't see a support ticket raised by you so I encourage you to [create one](https://support.riotgames.com/hc/en-us/requests/new) as it will allow player support to begin collecting information on this issue.
vBulldogz (OCE)
: > [{quoted}](name=Gehirn,realm=OCE,application-id=6jGZAhT1,discussion-id=t6lxjK7E,comment-id=00050000,timestamp=2019-08-29T02:09:40.517+0000) > > Final points for the Open Stage have now been updated Hay gherin just catching up on where things are going to be posted up for the Pool stages of the ocal and where we can find more info on the scheduling ? cheers.
I'll look into creating a similar win/loss tracking post for the OCAL Qualified Stage, but it's possible that SumSoc will have something like that already so we'll see. As for scheduling on Qualified Stage, you can find those details in [the announce post](https://oce.leagueoflegends.com/en/news/community/community-events/join-oceanic-community-amateur-league). SumSoc are to begin contacting team captains asap, and we appreciate everyone's patience as both Riot and SumSoc have been swamped with MEO work, but now we can get back on track for OCAL.
Blanca (OCE)
: I went to a Final in Argentina and Chile and I received skins as gift :( where is my cool skin now? {{sticker:slayer-jinx-unamused}}
vBulldogz (OCE)
: Week 6 updates please :)
Final points for the Open Stage have now been updated
gluwu (OCE)
: when update
I appreciate the wait on this round. Points have been updated for Week 5.
: Hey mate, there's an error on the 14th place - Insomiac, simply a typo. Just a heads up. :) @Gehirn
: Don't know if this is related to the above or not, but i got some random updater after opening league just now, that i assume was attempting to install the same League client (look's like a similar style) that randomly happened once and then didn't happen again (i closed it before it installed itself) Is this something that is meant to be intended to happen?
Yea there's a new login flow that's rolling out to players bit by bit. Completely expected and looks like the window shown in this article: https://dotesports.com/league-of-legends/news/client-updates-for-league-of-legends-are-on-the-way
vBulldogz (OCE)
: ~UPDATE~ For Points after week 4 please. @gehirn
Still waiting on prizing and points stats to be delivered. Expecting an update by tomorrow evening at the earliest. UPDATE - Week 4 points have been updated
Kakoda (OCE)
: > [{quoted}](name=Gehirn,realm=OCE,application-id=ElA0rvVL,discussion-id=r6kQf3Y0,comment-id=0000,timestamp=2018-10-10T02:03:41.161+0000) > > Hi Cheap Trick, > > Thanks for reporting this. I've checked it out and personally agree that the font size is uncomfortably small now. I'm asking around to see if this was an intended change and passing on the feedback to the dev teams. Is there a way to change this yet? I have hated this change so much the number of times I go into fights thinking I have my ult when really I don't because the dam timer is SO SMALL!!! there has to be a way to change this right? Edit a text file maybe?
What timer are you referring to? Because the champion ability UI scales with HUD size, and the ability is greyed out when it's not yet active. Can you point out in a screenshot the element that you have issues with?
: let me know when you hit 31 upvotes...
: Hi, and I should also include the fact that when I enter into game lobby it's changed summs back to heal/ghost lol. Not as annoying, but still. Windows Complete rest, all pages, twice now. As far as I'm aware no. Just this patch. I haven't played in a couple months mind you, so I can't speak for the last few patches. Only this one. I did search up this problem, and there's results as far back as 3 months ago. Haven't tried that yet. I only played a couple games yesterday then logged off after my runes were deleted again. I'll try tomorrow
Hi Dankbanana, thanks for answering these questions, it helps. Just to confirm: this is something that happens **every time** you open the client? As in, if you set up and save a page, close the client, then immediately log in again, that page will be gone?
  Rioter Comments
: Thanks Riot! You are a joke!
You can get help for these issues if you [contact player support](https://support.riotgames.com/hc/en-us/requests/new). I can't see a ticket raised by you yet so I suggest giving that a shot.
: Anyone else not loading into TFT games and losing LP because of RIOT?
I had this same issue, found that restarting my PC allowed me to load into game. We're currently tracking this issue, if you [contact PS](https://support.riotgames.com/hc/en-us/requests/new) they'll give you instructions on how to collect logs to help the devs resolve this.
: Can we get an update please? <3
We're waiting on results from the week 2 to be processed. Some teams check in but don't go on to play a game, and they all need to be sifted through by the host community group before we can update this. UPDATE - Week 2 points have been updated
  Rioter Comments
  Rioter Comments
luyc (OCE)
: can't play any games? please help!
This should be resolved now, so please test this in a custom game and let me know if it is still not working for you.
: My RP has disappeared, along with my BE.
The service that operates BE and RP totals per account went down briefly last night. For some it resulted in missing currency and an unresponsive store, for others they may have purchased something but not received it. If you've purchased something and not received, please submit a [support ticket](https://support.riotgames.com/hc/en-us/requests/new).
: I'm in, thanks for the help! i'll let you know if there's any other issues.
Awesome! I'm seeing the others logging in too so it seems like the patch worked. Thanks so much for your patience and assistance.
: I'll do that, godspeed in getting to the bottom of this.
Thank you. Can you please try logging in now and let me know how it goes?
: So there's no chance of the problem being fixed for tonight? I have send the DMP files. thanks for getting back to us.
Hey there, the patch went out this morning, but I have a hunch that it is only treating loading screen crashes and not login crashes. Can you please test and let me know how it goes today?
: I even reinstalled the game but the same stuff is still happening, I'll try and send you guys whatever you need for data but it s pretty frustrating not being able to log on since like 8:00 in the morning.
It's hugely frustrating, I can imagine. If you'd like to send us more info, check out the steps I gave to The Unkindled for collecting and sending us the crash dumps.
: So there's no chance of the problem being fixed for tonight? I have send the DMP files. thanks for getting back to us.
Unfortunately, I don't believe so. I'll pass the DMP file on to the devs, thank you.
: Thanks for the reply finally! Have sent my logs.
Ok, we have a potential fix going out tomorrow but it's not 100% certain to fix the problem. So we're going to need to collect crash dumps to keep digging into this until we know it's solved. Please follow these steps when the bugsplat appears but before the client is closed: - Start Task Manager - Find "League of Legends (32 bit)" under the Background processes section (not Apps section) on the Processes tab - Right click it and select create dump file. This will create the dump and tell you where it is stored (you can copy+paste that file path) - Find the file (will be a DMP File type) and reduce its size by Right click > Send To > Compressed (zipped) folder - Upload this compressed file to a google drive and share this with ocelivereports@riotgames.com. Alternatively, you can [open a support ticket](https://support.riotgames.com/hc/en-us/requests/new) and attach the file to the ticket.
: Thanks for the reply finally! Have sent my logs.
Thanks for that. I'm just getting a little more info now to determine next steps.
Baftes (OCE)
: Keep getting bug splat
Hi there, ~~can you please zip and send your lol client logs to ocelivereports@riotgames.com The default path for the LeagueClient Logs folder is: C:\Riot Games\League of Legends\Logs\LeagueClient Logs~~ We have a potential fix going out tomorrow but it's not 100% certain to fix the problem. So we're going to need to collect crash dumps to keep digging into this until we know it's solved. Please follow these steps when the bugsplat appears but before the client is closed: - Start Task Manager - Find "League of Legends (32 bit)" under the Background processes section (not Apps section) on the Processes tab - Right click it and select create dump file. This will create the dump and tell you where it is stored (you can copy+paste that file path) - Find the file (will be a DMP File type) and reduce its size by Right click > Send To > Compressed (zipped) folder - Upload this compressed file to a google drive and share this with ocelivereports@riotgames.com. Alternatively, you can open a support ticket and attach the file to the ticket.
: Nope, I've initiated a full repair twice but still haven't been able to.
Please zip and send your lol client logs to ocelivereports@riotgames.com, and let's see what's going on. The default path for the LeagueClient Logs folder is: C:\Riot Games\League of Legends\Logs\LeagueClient Logs
: Anyone managed to log in yet?
Hi there, can you please zip and send your lol client logs to ocelivereports@riotgames.com The default path for the LeagueClient Logs folder is: C:\Riot Games\League of Legends\Logs\LeagueClient Logs
Insidious (OCE)
: Nice to see more community events happening in OCE, been quiet ever since the Ocean Week stopped happening
Community groups have been running tournaments for years regardless of Ocean Week, you just wouldn't know unless you went looking for it. So hopefully these posts bring more attention to what's going on!
Trenabol (OCE)
: Please change it to a Saturday or Sunday!
Yea the time obviously doesn't work for everyone, but it is the optimal time according to previous amateur leagues that the community had been running.
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Gehirn

Level 163 (OCE)
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