Gehirn (OCE)
: Yes please :D
Gehirn (OCE)
: It won't open it automatically, it should just save it as a file on your desktop background.
Oh yep it worked. And you want me to email it to ocelivereports@riotgames.com?
Gehirn (OCE)
: That's fine, it is just working on the trace route (if the trace is having issues it may take a while, which is what we expect here). Once it is complete it will present with the standard starting line, like "C:\Users\USERNAME>" and it will have created a Notepad on your desktop called Tracert, which you can send to us via that email address.
It does that except doesn't open a Notepad.
Gehirn (OCE)
: Hi MrMushie We're trying to get to the bottom of this, seems to be an issue for Telstra customers. It would really help if you could perform a traceroute for me. If possible please run the below in a command prompt until it finishes and send the results to ocelivereports@riotgames.com tracert lq.oc1.lol.riotgames.com > "%USERPROFILE%\desktop\Tracert.txt" This should create a notepad on your desktop after it completes, it may take a little while. More detailed instructions can be found [here](https://support.riotgames.com/hc/en-us/articles/201752674#wq2).
I run Windows 7 if it makes a difference.
Gehirn (OCE)
: Hi MrMushie We're trying to get to the bottom of this, seems to be an issue for Telstra customers. It would really help if you could perform a traceroute for me. If possible please run the below in a command prompt until it finishes and send the results to ocelivereports@riotgames.com tracert lq.oc1.lol.riotgames.com > "%USERPROFILE%\desktop\Tracert.txt" This should create a notepad on your desktop after it completes, it may take a little while. More detailed instructions can be found [here](https://support.riotgames.com/hc/en-us/articles/201752674#wq2).
Hi there. I am entering the command but it isn't doing anything even after waiting it just creates a new prompt line?
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MrMushie

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