: Account was Hacked and I'm Permabanned!
The Account Recovery ticket is a good step. The Support Agent will take you through the process of verifying you're the original user, during which they'll ask a bunch of questions relating to the account to do so (you don't have to answer all of them, just enough to prove your identity, try to give as many answers as possible, and any information not directly accessible on the account or 3rd party services can help), and they'll look for a compromise period. If they can detect a compromise at the same time as the offences, they should be able to remove the associated punishments and you'll be good to go. It's important to note that any history of account sharing *may* mean Account Recovery isn't possible. In addition to that, it's a good idea to go through some of the general safety and security stuff with being compromised, such as; * Change your password, if you haven't already. * Run an anti-virus scan on any computers you've used for LoL recently (I'd recommend Malwarebytes Anti-Malware Free for manual scans, which can be used in addition to other AV software, but your choice). It might find nothing, but always a good idea to check. * Verify security for other accounts, especially ones with sensitive information such as bank accounts, emails, government etc. The website https://haveibeenpwned.com/ is a good resource for helping to track down potential compromises. * If you've played LoL on any computers you don't own recently, it can be prudent to notify the owner(s) of those of the possibility of compromise. If you use public computers, a quick check before doing anything with them can help protect you (looking for anything unusual attached to the computer, especially if the tower is easily accessible, and checking Task Manager [or similar service] for any unusual processes is a quick and easy task; if you find anything suspicious, let the owner know).
catharry (OCE)
: HELP
As per the [Account Deletion FAQ](https://support-leagueoflegends.riotgames.com/hc/en-us/articles/202647784-Account-Deletion-FAQ) on the Support Site, the deletion process begins 30 days after the request has been received. During that time, you'll have the option to change your mind, in which case you'll want to respond to the ticket **as quickly as possible** to confirm that you *don't* want the account deleted, though that change *may* not be possible to process if it is within 5 days of the deletion process start date.
ZIŁEAN (OCE)
: BRING TRIBUNAL BACK ! automated system is flawed
If you want to appeal a punishment, you should submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option), and they'll go through the process for that, including a manual review. Since this seems to be relevant to a gameplay offence, it's important to note that such punishments rarely, if ever, trigger off a single game (third party software may be an exception to that), and generally go through significant review before being acted upon. So far as the Tribunal is concerned, Riot decided to get rid of it for several reasons, primarily it had a few major issues that made the system effectively useless, and so they changed the punishment systems for something that would act more effectively and efficiently. One of the big things regarding the Tribunal is that many players who used the system ended up voting for unnecessary punishments (or over-punishments), which meant that most every case had to be manually reviewed anyway, which meant that one of the primary functions of the system (less manual oversight by Riot) was effectively made useless, and became more trouble than it was worth. It's also important to consider that under the Tribunal system, most cases ended up being under review for several months before any action was taken, and while certain cases may have warranted that kind of attention (for example, "soft-inting"), it also meant that many "clear cut" cases were being drawn out unnecessarily (some of which the current system can handle within 15 minutes of game end), allowing offending players to continue playing, and ruining games, for far longer than they should have been. Ultimately, the Tribunal was far from an efficient, or useful, system, and was ultimately removed (likely permanently) because of the flaws it had and the fact Riot couldn't reasonably justify it's existence.
: looks like my account is now located in EUW ( i'm from oceania) [help]
As part of the update to Riot accounts, you can have people on your friends list from other regions, without transferring or being on the same region as them. From the look of it, your account is still an OCE account, which means you should still be able to log onto and play on the OCE server. If that's not working, i'd recommend you submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) and see if they can figure out what's happening.
: Is it possible to appeal a ban or are there too many people asking?
You can definitely appeal a ban, you just have to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "discuss a personal suspension or restriction" option) and let them know you want to appeal. They'll manually review the case to determine if there's any cause for a reduction/removal, and will be able to provide any additional context that is relevant. In saying that, it's quite rare for appeals top be successful, which is due to the fact they only go through if there was an unnecessary punishment (or over-punishment), which is rare in itself (though, there's no harm in checking). So far as your case specifically, I'd imagine it was the racist comment that pushed it over the edge to trigger the punishment here (note; racism is categorised as "zero-tolerance language", alongside things like homophobia, suicide encouragement, etc. and is treated with significantly more scrutiny). Considering the logs provided here, it *may* be possible to get a reduction due to the fact it appears to be primarily only one comment that has triggered the punishment, but it may also be possible that there is additional context that hasn't appeared on the reform card (the Support staff will be able to verify that). I would recommend you submit an appeal just to be sure. Keep in mind that the next punishment after a 14-day ban is a permanent ban, so it would be beneficial for you to reflect on this situation as a good example of why it is important to avoid such "extreme" language in the future. Ultimately, if you can't say anything nice and/or constructive, it's best to say nothing.
: chat banned unfairly
In order to appeal a punishment, you'll need to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option). They'll manually review the case, determine if there's reason for a reduction/removal, and if not they'll be able to provide additional context that you likely wont be able to get from anyone else. Generally speaking, any negative behaviour you may have exhibited could have contributed to a punishment, and depending on the types of behaviours and how much there was it may or may not have been enough to trigger a punishment. The tier of punishment would depend on your account history and standing (for example, if you received a 25-game chat restriction within the last several months, a 14-day suspension would make sense as the next punishment). Without further context (chat logs relevant to this case, and punishment history), we wont be able to provide more specific context for you.
Outis (OCE)
: ok thanks for the answer. problem is, the most recent case of this happening for me was no way an 'edge case'. nobody was provoking them in any way or even typed anything them. they literally started calling people the N word and telling them to kill themselves after getting killed. also, we again have this problem of contradiction when it comes to what the 'stance' is here. any other volunteer here has made it clear it is totally irrelevant what someone else may do or say to you and that you are 100% judged on what you did or said. plenty of people have received escalation for their first instance of 'zero tolerance' language, even with 100s or even 1000s of games of good standing (perhaps this is what could have changed? but i find it hard to believe most times i've reported someone for these things in the past year or so, it has always been their first time.) so i'm not entirely sure what is meant by 'edge case'. could you give an example?
So what I mean by "edge case" is primarily instances where the behaviour itself falls into one of two categories; either being abnormal behaviour for the player (for example, someone who has a positive/neutral standing across thousands of games) or minimal engagement (for example, it might be only a single instance of the language being used). In both categories, there is a certain logic to exploring leniency. Ultimately, though, I can't give any exact examples of the kinds of situations that Riot's systems would put into the "edge case pile", to get more information on that you could try reaching out to Support and see what you get back (I doubt they'll be inclined to go into too much detail, but it may provide more insight). At the end of the day, you have the automated system and *many* Support agents addressing these kinds of situations all the time, so it's possible (perhaps even likely) that certain (minor) discrepancies may exist in how such situations are addressed. One factor that the volunteers always have to consider when dealing with cases like this through the boards is that not all information is going to be completely reliable for two main reasons; for one thing, certain individuals may intentionally lie, omit facts, and/or bend the truth to make the situation seem worse than it is, and arguably more common is that people may subconsciously exaggerate certain facts (refer to concepts like "negativity bias" and "confirmation bias") without realising it. Note: the former being an intentional act, while the latter is a subconscious, unintentional thought process. Generally, we don't have a way to determine if either of those is happening in a given case, so we tend to rely on the information provided being accurate and try to address the case as such. Even so, it may sometimes mean we don't get things 100% accurate for a given situation, which can create certain perceptions that things don't always work "as advertised" (it wont *always* work as such, flaws exist, but it should work reliably most of the time). This is actually one of the reasons we recommend players to Support, because ultimately the Support agents will be able to verify most, if not all, of the claims that a person makes in a given situation, which will ultimately lead to an appropriate resolution.
Outis (OCE)
: so your tune has changed? you volunteers have always claimed that exact language will ALWAYS (because that is what no tolerance means - spare me with the 'zero tolerance but with exceptions' bs) result in an instant 2 week suspension or a permanent ban if they are already on thin ice. and in the past when i have brought it up that it doesn't appear to be always working, i have received the 'we don't believe you because the system is practically perfect" and the 'contact support if u think there really was a rare error' line. you have always denied that the stance has changed. so has the stance changed or not? or is the bot actually garbage at doing what it is meant to do?
Personally, I've always tried to avoid using definitive statements regarding Riot's "zero-tolerance language", because ultimately I wasn't entirely sure whether it was as strict as that, and given some of the cases I had seen and heard of I was inclined to think that certain lenience existed for edge cases. I know some of the other volunteers had always gone for the "zero-tolerance will *always* escalate" style, but as far as I recall I've never stated as such, rather I always defaulted to (or at least tried to default to) statements like "zero-tolerance will escalate in most-every case". As far as I'm aware, Riot's stance on such language hasn't changed, it's just that they've always talked about it with a specific implication of "always escalating" (despite never actually stating that, as far as I'm aware), and that's just the conclusion most people (even the volunteers) had come to about it. Keep in mind, Riot always likes to talk about designing their punishment systems around reform, so it makes sense in that context for certain edge cases to be given a certain leniency in such situations, but it also makes sense that they wouldn't want to outright confirm it works like that to avoid trolls and such "abusing" that by very selectively using such language. Ultimately, if any player thinks that a system isn't working properly, the standard way of addressing the issue is to submit a ticket to Support, and should successfully address the vast majority of cases, which is why it's almost always recommended for people to do that.
: Why was I banned for this game?
If you want to appeal the punishment, you'll need to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option). The support agent will review the case and determine if there's any cause for a reduction/removal, and if not be able to provide additional context where necessary/possible. Generally, things like consistent negative attitude, giving up, spam, rank shaming, threatening to go AFK (surprise), and use of terms like "retarded", are behaviours that can contribute to a punishment. Ultimately, if you exhibit such behaviours in your games with any consistency that is probably going to push you towards triggering a punishment fairly quickly, but if I had to guess it would probably be the zero-tolerance language (use of "retarded") that's pushed this case over the edge. I'm inclined to think that Support will keep the ban in place, but no harm in submitting the appeal either. In this case, it's triggered a permanent ban because that is the standard progression after a 14-day ban, which you have said you finished several days ago. The reform card for a 14-day ban states that the next punishment is a permanent ban, so it shouldn't be an unexpected progression.
: Bans
The standard progression after receiving a 14-day ban is a permanent ban (the reform card should state this). It is possible to drop back through punishment tiers by showing consistent positive/neutral behaviour, though there's no pre-defined period for how long that will take (generally 6-12 months is probably average).
: How did I get a restriction for this.
Things like consistent negative attitude, insulting/berating team mates, verbal abuse, repeated threats of reports, passive aggressive chat use, and even a couple instances of zero-tolerance language, are all behaviours that will contribute to a punishment. Considering this is 3 games worth of logs, with just about every one of those behaviours appearing in multiple games, it certainly seems like enough to trigger a punishment under normal circumstances, even more so if there are other games you've had like this. Considering there are multiple uses of zero-tolerance language across multiple games, you should probably feel lucky to have only received a chat restriction. You do have the option of appealing the punishment by submitting a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option), but I'm very much inclined to think they'll simply tell you that your behaviour was enough to warrant a punishment all the same, and provide additional context where necessary/possible.
: How come nearly everyone on OCE boards is banned
One thing you need to consider is that everything you see on the boards is a very tiny amount of what actually happens withing the community. LoL itself has millions of players daily, having even a dozen individuals show up on the boards talking about being banned is going to be a very small subset of player that are actually banned, as is situations where players show up to complain about "overpowered" champions, talk strategy etc. Ultimately, it's not so different from any game with similar daily numbers. You could jump onto the relevant forums and probably find about as many people on those talking about their various in-game punishments in much the same way as happens with LoL. It's just a matter of there being so many players that the relatively tiny portion that actually receive bans is larger than many people would expect, since everyone tends to struggle to grasp the full scale of such large numbers.
: I WANT AN UNBAN HELLO RIOT GAMES XD WTF IS THIS
If you want to appeal the ban, you should submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option), and the Support agents will review the case and determine if there is cause for a removal/reduction. You can also submit a (separate) ticket to report other players if they are engaging in punishable behaviours by using the "Report a player for cheating, phishing, or negative behaviour" option and Support will ensure the case is properly reviewed. Keep in mind that Support will only change the outcome of a punishment (via removal or reduction) if the punishment was issued in error. Standard progression for chat-offences is chat restrictions (10-game then 25-game) followed by suspensions (14-day then permanent), and if you have not followed that progression you *may* have a case for reduction. Note that use of "zero-tolerance language" is likely to result in escalations past the usual progression (such as triggering a 14-day suspension before a chat restriction), and considering your use of terms like "retard" it *may* be that the case was escalated due to use of such language (though, no one will be able to provide further details on that point without more info, i.e. the relevant chat logs).
: > [{quoted}](name=Ninox,realm=OCE,application-id=T8eq2lFQ,discussion-id=ixPAQTjT,comment-id=00000000000000000000,timestamp=2020-01-14T08:09:02.201+0000) > > Riot puts a big emphasis on reform, but at a point, they have to protect their community, their majority of positive/neutral players, over the small percentage of players who don't reform after multiple punishments. If the deterrent isn't working, then removal becomes your next option. > > Consider two hypothetical players. One is generally quite cool-headed, but when they finally snap they whip out stuff that is far beyond anything remotely okay (hate speech, threats, etc.). We'll call this player "Severe Sam". > > Our other player doesn't say anything close to the degree of what Sam pulls out, but they are being negative and insulting in the majority of their games. We'll call this player "Consistent Caleb" > > Sam's road is pretty black and white. There isn't really any context where such behaviour is ok, and certainly not in a public space. Caleb, on the other hand, sits in a bit of a grey area. His behaviour isn't necessarily destroying the environment he is playing in like Sam's does, but he's certainly not pleasant to play with either, so he gets his first punishment - a chat restriction - to gently warn him that he's slipping over the line and being too negative too often. > > Caleb ignores the punishment because "he's seen worse" and, "he didn't really say anything all that bad", discounting all the reasons *he* was warned for *his* behaviour. So he continues and is punished again, and again. Caleb is finally perma-banned, and he asks "why?". > > It isn't because of one instance of behaviour. Nor is it because of one poor choice. Nor is it because the log that finally got him perma-banned was especially bad. It's because he was consistently negative, was warned repeatedly (generally 3 times), with an explicit warning of what continuing the behaviour would result in, and ignored each and every one. > > Caleb *knows* by now that his behaviour was not acceptable. Even if he didn't necessarily agree with where the line was set, he knew that he was crossing it and that doing so may result in the loss of his account, and he did it anyway. > > Caleb can throw around statements like "but this other guy did way worse than me" all he likes, but his *cumulative* impact is higher than Sam's was with his two games of 'glory' before permanent suspension, so why should Caleb be free and clear? how much you type shouldnt have anything to do with how your punished. you should be banned/warned purely from the content of what your typing, you dont get put in jail in real life for saying "im going to punch that guy in the face", you get put in jail when you actually punch the guy in the face.... you cant make comparisons like that. Its like a parent giving their child the belt and then saying "i did it because i knew what you were going to say just there!". that logic doesnt work. you get punished for breaking the rules. NOT ALMOST breaking the rules
> [{quoted}](name=PermaBannedLoL,realm=OCE,application-id=T8eq2lFQ,discussion-id=ixPAQTjT,comment-id=000000000000000000000000,timestamp=2020-01-15T08:36:24.975+0000) > > how much you type shouldnt have anything to do with how your punished. you should be banned/warned purely from the content of what your typing Realistically, in situations where "minor" offences are occurring, the quantity of them is a valid factor to consider, since the cumulative effect they can have can ultimately lead to dozens/hundreds/thousands of others being negatively affected. Think of it along the lines of "Severe Sam" robbing banks at gunpoint for millions a piece a few times, whereas "Consistent Caleb" instead shoplifts businesses for several hundred a piece but many times (hundreds, thousands, possibly more). Does that mean "Consistent Caleb" has not committed a crime, or rather (as you put it) "almost" committed a crime? No, he has actually fully committed a crime, it's just less severe in and of itself than what "Severe Sam" has done but with much greater quantity and frequency. Ultimately, you only get so much leeway in treating other players badly before the systems in place will kick in and start issuing punishments for that behaviour, even if it is a series of "minor" offences as opposed to a few "severe" offences.
: I agree with reason one, but not reason two. If reason two was the case, gaols would not exist and we'd be releasing people on to the street straight away.
Keep in mind that the flaw with prisons is not in the concept, but in the application. In most countries, they're treated as being more about "containing the undesirables" (similarly to the "prisoner island" concept) rather than genuine attempts at reform, which is a major factor in reduced reform rates (there's a reason that Norway's prisons have the highest rate of success). Ultimately, one of the best ways to help people reform is to treat them as much like everyone else (with the same basic rights) while incentivising reform, otherwise they'll tend to feel isolated and forgotten, which will just incentivise more destructive behaviour.
Gangaa (OCE)
: ARURF
As far as I understand it, Riot has stated that ARURF will be available during the Mecha Kingdoms event, and the 10.1 patch notes state that (most of) the Mecha Kingdoms skins will be available on the 16th (Thursday), so I'd imagine that's about when the event will start, and therefore about when ARURF will become available (either then, or 15th [Wednesday/tomorrow] when Sett [and his Mecha Kingdoms skin] becomes available).
: > [{quoted}](name=WarriorRio,realm=OCE,application-id=ElA0rvVL,discussion-id=7leoBmhb,comment-id=000000010000000000000000000000000000000000000000,timestamp=2020-01-11T04:32:33.853+0000) > > In all seriousness, are there any possibilities or variables that either of us could be forgetting to take into consideration? Honestly, I'm not sure. I've been "tuned in" to this situation a bit since it started ("dove in" fully when the screenshots popped up), and have been trying to think of possibilities that would fit with this case, but there's not much that comes to mind, considering the specific circumstances. The only other thing I can think of (which is a bit of a long-shot, I think) is if the computer had been victim to some kind of virus/malware that allowed someone remote access to the computer, but you probably would have noticed compromises through other services as well if that were the case. Even so, a quick anti-virus scan wouldn't hurt. I honestly don't know what might help resolve the issue with a removal/reduction, at this point.
> [{quoted}](name=Exarch Leona,realm=OCE,application-id=ElA0rvVL,discussion-id=7leoBmhb,comment-id=00000001000000000000000000000000000000000000000000000000,timestamp=2020-01-14T08:18:35.464+0000) > > Again, Impossible as the laptop had died 4 years ago. > Like, fully died, non functional died. In the context of that statement, I was specifically referring to the computer being used currently. I should have further clarified that statement when I made it.
: Account Perma Ban Appeal
If you believe you've been falsely punished, you can appeal the ban by submitting a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option), and they will review the case and determine if there's cause for a removal or reduction. You can also feel free to discuss the punishment further with the support agents through that ticket. So far as the chat logs go, it seems largely negative. Behaviours like insulting/berating other players, consistent negative attitude, passive-aggressive chat use, are all things that can contribute to a punishment. What that punishment will be depends on your account's standing, and usually follows a standard progression of chat restrictions (10-game then 25-game) followed by suspensions (14-day then permanent). If you haven't followed that progression, you may have a case for a reduction, but (in my opinion) the kinds of behaviour shown would probably be enough to trigger a punishment, particularly if it's consistent across multiple games. Keep in mind that the amount of money you spent on the account wont have an effect on how you are treated by the punishment systems in place, after all you're not paying for preferential treatment. It's also important to note that someone else breaking the rules doesn't give you leeway to do so as well; all players are judged on the merit (or lack thereof) of their own behaviour. One reason that it may *appear* that chat-offences are dealt with with significantly more prejudice, when compared to gameplay offences, is because they are much easier to confirm (it's a lot easier to see someone calling someone else an idiot than it is to figure out if someone is intentionally feeding or just having a bad game, for example). That said, you wont find many who think the systems targeting gameplay offences couldn't be improved. It's also important to note that, while certain terms/phrases are treated with more prejudice (i.e. "zero-tolerance language") the systems in place don't work by "having set keywords" either. [This post on the NA boards](https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/Ifb0rpEJ-riot-should-just-make-a-list-of-banned-words-and-how-not-to-be-condescending) explains why that doesn't work reasonably well.
krisarkk (OCE)
: Unfairly Banned - Ban appeal
If you believe you've been wrongly banned, you can feel free to appeal by submitting a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option). Based on context, it sounds like you might have already done so, but it's the standard appeal process (which we always recommend) and posting on the boards almost never changes the outcome of an appeal. You *should* be able to get a response from an actual support agent (rather than Blitz Bot) by requesting one in the relevant ticket, and you should be able to get a more in-depth response by asking for one as well. So far as the logs are concerned, behaviours like insulting/berating teammates, consistent negative attitudes, repeatedly calling for surrender, (arguably) passive-aggressive chat use, are all things that can contribute to a punishment. Based on how much is there, I'm inclined to say having several games like what's shown in the provided logs in a relatively short time frame is more than likely going to trigger a punishment. What that punishment is will depend on your accounts standing, primarily what your last punishment (if any) was (standard progression is chat restriction [10-game then 25-game] followed by suspension [14-day then permanent]). If you haven't followed the standard progression, you will probably have a case for reduction.
: Actual account owner here (the one that got banned) Someone accessing the computer im using now is an impossibility. As Exarch has mentioned, my current computer is his old one. I have only had this computer for 2 months tops. My old laptop that i used to play on died a few years ago, and neither myself or my brother have had the time to fix it up. As for the other computers in teh house at that time were -as Exarch had mentioned- were his computer (which he was always playing his games on) or our mothers laptop (which we were not allowed to touch and would not be able to run League in the first place) As for what Ninox mentioned about using an internet cafe: while yes I was living in a city at the time of the ban so there would have been internet cafes around (or so i think, last one i remember shut down in 2012) when I got the email about the ban, i was at work in the middle of nowhere. so access to an internet cafe would have been impossible at that time. In all seriousness, are there any possibilities or variables that either of us could be forgetting to take into consideration?
> [{quoted}](name=WarriorRio,realm=OCE,application-id=ElA0rvVL,discussion-id=7leoBmhb,comment-id=000000010000000000000000000000000000000000000000,timestamp=2020-01-11T04:32:33.853+0000) > > In all seriousness, are there any possibilities or variables that either of us could be forgetting to take into consideration? Honestly, I'm not sure. I've been "tuned in" to this situation a bit since it started ("dove in" fully when the screenshots popped up), and have been trying to think of possibilities that would fit with this case, but there's not much that comes to mind, considering the specific circumstances. The only other thing I can think of (which is a bit of a long-shot, I think) is if the computer had been victim to some kind of virus/malware that allowed someone remote access to the computer, but you probably would have noticed compromises through other services as well if that were the case. Even so, a quick anti-virus scan wouldn't hurt. I honestly don't know what might help resolve the issue with a removal/reduction, at this point.
: I gave general summaries. The computer being "used" as suggested died 4 years ago, not long after his last game as Rengar (4 days in fact. That's on me, I never got around to fixing it mostly because I had my own things to attend to), yet there is 3 years worth of other games. But only the recent games clearly were looked at. And when, and IF, looked at, they'd see the recent activity from the account compared to when he actually played, they are not at all remotely similar. So instead of informing my brother that the account had been compromised, they've just banned it ant not even given him a chance to reclaim it. The only other PC in the house was MINE, playing MY games and my mothers laptop. A laptop we could not use. But Riot couldn't be bothered to ask that because that would, I don't know, be basic information worth gathering? There's heaps of angles to explore, but Riot just wanna keep the money that he had put into the game. Look, I'm more than happy to do the work for them since they've made it insanely clear that they do not want to do any of it, but I'd need access to whatever "evidence" they claim to have. (Big if since I'm betting there is none)
If the computer that he used to use isn't an option, then could it be possible that someone (presumably, someone who he knows IRL) has gained access to his LoL account on the computer he's using now? Based on the statements from the support agents shown in the screenshots, that seems to be the most likely possibility for why they haven't been able to confirm a compromise. It could also be possible (though arguably less likely) that a different computer on the same connection (i.e. your home wifi, presumably) was used to access the account, but I would think they'd be able to identify if it was a different computer in that case. > Riot couldn't be bothered to ask that because that would, I don't know, be basic information worth gathering? It would also require them to take those statements at face value, which isn't something the support agents are inclined to do, considering that a *lot* of genuinely toxic users would love for them to do so. I'm honestly not sure how they might respond to any tangible evidence you could provide to support those kinds of statements, but perhaps it would be a good idea to converse with the support agents to see if there is a way to support such an "extension" of the investigation. I'm inclined to think they probably won't go along with it, it's a remarkable amount of effort to go to beyond their standard procedures, but it is possible (however unlikely) that you *may* be able to pursue other avenues in that manner (no guarantees, though). It's something you'd need to discuss with someone from Riot, whether that be a support agent or someone else. While it's *not* something I'd recommend, if you were able to gather significant evidence to support your statements, you may wish to seek legal aid (i.e. a lawyer) and pursue legal action. It's not something to be taken lightly, obviously, but ultimately it would be your decision if it's something you wish to pursue. I honestly doubt there would be any legal precedent, but I'm also not a lawyer and don't know the full scope of the situation. The main thing I'd see as a "barrier" in that sense would be that it's clearly stated in the ToU that Riot reserves the right to ban an account for any or no reason, which is likely something that they would use in such a situation. Ultimately, though, legal action is always a significant commitment, and you will want to be fully confident before proceeding, otherwise it may bite you in the ass, and no one wants that. When all is said and done, I'm completely confident Riot have done everything they can to try and verify a compromise occurred in this case, but are simply unable to find sufficient evidence to prove that. It definitely sucks when this happens, but there are very rare cases where "false positives" can't be proven, this may be one of them. I honestly can't think of anything else that may help.
: There is no miscommunication, the current support agent is not a very logical person. "Someone accessed your computer to get the ban" How is that possible when there is no computer to access? I know the agent really didn't think that far, and that does not surprise me, but what amazes me the most is that Riot are refusing to use reason and actually follow anything up logically. Attached is a link of how it has gone down. There is literally 0 evidence supporting the ban, and so much supporting going against it. https://imgur.com/a/72T6ve0
> [{quoted}](name=Exarch Leona,realm=OCE,application-id=ElA0rvVL,discussion-id=7leoBmhb,comment-id=00000001000000000000000000000000,timestamp=2020-01-10T04:03:36.797+0000) > > "Someone accessed your computer to get the ban" > How is that possible when there is no computer to access? Having looked at the provided screenshots, I think you may be misunderstanding what's being said, specifically regarding the support agents statement that "either [your brother] or a person with access to [your brother's] computer picked up the ban". From the information shown, none of the multiple support agents who reviewed the case identified any sign of a compromise on the account, and the specific statement (as above) seems to suggest that they did identify the computer that accessed the account at the time of the offence(s) as the same computer that is normally used to access the account. That then presents the possibility that someone who is close to your brother in real life gained physical access to their computer (possibly their old computer?), accessed their LoL account using that computer (whether or not your brother knew about and/or authorised that access), and engaged in activities that resulted in the account being banned. At that point, many of the normal metrics that Riot would normally use to identify an account compromise (such as identifying the specific computer(s) used to access the account) are no longer valid options, and so they may have been unable to identify enough distinctive information to confirm a compromise occurred. Ultimately, I'm not seeing any evidence of comments such as, or similar to, the ones you've previously claimed in this thread have come from the support agents, and nothing to suggest that the support agents did anything short of continued attempts to verify nothing was missed relating to the case. Unfortunately, it seems this is the final result of the case, with no new evidence or angles to explore.
: > [{quoted}](name=Project Xayah,realm=OCE,application-id=FjGAIbRv,discussion-id=Lvq4g01N,comment-id=0000,timestamp=2020-01-08T00:06:03.924+0000) > > If I'm not mistaken, it appears that Riot's intention is to start the ranked season at a "universal" time for all servers, with NA starting at 4am (PST), which means that OCE starts at 11pm (AEDT), so I would imagine changing the time for any server (particularly this close to the actual season start date) isn't something they'd do. > > EDIT: So, looking back at the patch notes for OCE, the time for season start has been changed to "4am", so I'd imagine it's probably a case where the time was incorrectly localised as being 4am PST (which would put it 11pm AEDT), rather than 4am local time (which means OCE *should* get season start at 4am AEDT if that's the case). That's what confuses me man. Coz OCE is such a large area. You've got NZ, then west aus. so a 4AM start NZ time is 11PM on the 9th in my time in Perth...
OCE always runs off AEDT/AEST, since the server is located in Sydney, so a 4am start should put it at 1am AWST (if I'm not mistaken), and 6am NZDT (if I'm not mistaken). The main confusion here seems to be because the OCE patch notes originally stated 11pm with no time zone attached (though presumably AEDT), and has since been changed to 4am with no time zone attached, which would indicate an incorrect localisation (in my opinion). I'm trying to get confirmation one way or the other at the moment, so when I hear back I'll update here with the correct ranked start time (and I'll make sure it's localised properly, time zone included).
: Why does ranked begin at 11pm for us?
If I'm not mistaken, it appears that Riot's intention is to start the ranked season at a "universal" time for all servers, with NA starting at 4am (PST), which means that OCE starts at 11pm (AEDT), so I would imagine changing the time for any server (particularly this close to the actual season start date) isn't something they'd do. EDIT: So, looking back at the patch notes for OCE, the time for season start has been changed to "4am", so I'd imagine it's probably a case where the time was incorrectly localised as being 4am PST (which would put it 11pm AEDT), rather than 4am local time (which means OCE *should* get season start at 4am AEDT if that's the case).
: so when i say "AI" im including the term "machine learning". so all "machine learning" comments you made as resolved in the original post. i think the riot "machine learning" is garbage and they need to use humans because of this. its a really bad system. literally every game i play has toxic players in it (gold solo q oce). and i report them constantly and maybe 1/100 reports ill get some kind of message "your report blah blah blah penalized" but i find these coincide with the "machine learning". for example if someone afks and i report them i get this "penalized" message. this leads me to believe that my reports have nothing to do with the ban. my issue is not that im LIMITED to post game, its that i MUST go the route of a ticket. i shouldnt have to send 4 tickets every game to riot support just to get replies back like "hey sometimes they are just having a bad game. try going for a walk" my points based system is much better than they current one
Riot's automated systems are actually remarkably "solid", though, with gameplay offences really being the only thing it struggles with, and that's likely more a result of the nature of such offences and how difficult they are to accurately determine. The machine learning in place functions remarkably well with things like chat, 3rd party software, account sharing, and the like, with only rare edge cases acting as outliers (which you would realistically expect with any system). So far as the IFS notifications go, you can't rely on them to tell you *every* time a player is punished with the help of one of your reports. The system was originally designed to inform *only* the final report that triggers the punishment itself, not everyone who actually contributed to the punishment, and there is reason to believe that notification doesn't always trigger when it should. A lack of notification does *not* mean the player wasn't punished. Ultimately, there should be no need to submit 4 tickets for every game, and while I understand that's likely an exaggeration, it sound like the reality is that you're actually looking for issues where none (or, rather, significantly fewer) exist, rather than there actually being excessive issues in-game. With that kind of "all these people are doing the wrong thing" mentality, it's likely that you're simply perceiving certain situations as being more negative than they actually are (a concept known as "negativity bias"), which happens to everyone. In that respect, the Support agents are right; some people are just having a bad game(s), not everyone is trying to ruin your time. ____ So far as the system you've suggested, I was reluctant to address specific points about it because I didn't want to stymie the discussion of it, but it seems to me there are multiple major flaws with the idea itself. For one thing, a system that relies so heavily on manual reviews is entirely impracticable. The amount of manpower that would be required to properly address every case (or even most cases) would be far more than Riot (or most companies) would be capable of employing, which is actually one of the major reasons why the automated systems are put in place for most/all online services. There's also the fact that a purely (or almost purely) manual system would result in significantly longer times to actually address clear-cut cases; cases which the current system can address in under 15 minutes. The suggestion also acts on the fallacy that every report submitted is going to hold valid weight, when there are many players who use reports in a misguided attempt to trigger false punishments; an effort that would effectively be validated with such a system. It would also act on the same fallacy that the current honour system employs, that honours represent only positive behaviour, when the reality is that many players honour others who perform well, rather than those that behave well. Such a system would also eliminate the possibility of considering context *before* deciding if a punishment is due, since it is no longer based on an actual review of the situation to determine if a player was acting in a way that should be punished, but rather deciding that based solely on the account's "point standing", and then allowing a decision to be made only on which punishment to issue. While such problems exist, a system such as this would not be a practical consideration for any company looking to employ a superior behaviour system.
: how to improve reports / ban system in lol
To be clear, Riot's systems work with a system that uses machine learning, rather than "trigger words" as many players often believe. You can refer to [this post on the NA boards](https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/Ifb0rpEJ-riot-should-just-make-a-list-of-banned-words-and-how-not-to-be-condescending) that gives a simplified explanation of the difference, and how it works: https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/Ifb0rpEJ-riot-should-just-make-a-list-of-banned-words-and-how-not-to-be-condescending That doesn't mean it's going to be a perfect system, though (no system is perfect, mind you). Any time a player figures out how to circumvent the current detection methods, the system has to learn how that's happening and how to detect it (that's why it's called "machine *learning*"), which is obviously going to mean that some players may fly under the radar until the system learns. That's why reports are so important, because they provide important information to the system on how players might be circumventing detection, and it's important to note that you're not limited to the post-game report function; if there is ever a case you think won't be handled properly by the automated system, you can feel free to submit a ticket directly to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) who should take the appropriate steps to address the situation.
: i have pass and i complete my mission but i didnt got the night & dawn ward skin plz fix it
Loot (such as ward skins, and emotes in particular) can sometimes take a bit of time to show up in your collection. If you give it a bit of time (24 hours or so) it may show up on it's own, if not then your best option is to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "I have an Event/Clash question or issue" option) and they should be able to help.
Zadel (OCE)
: A family member blames Riots RNG for losses in ARAM
Ultimately, any behaviour you find unacceptable is what you should be reporting. It may not always be actioned, but one of the functions of the report system is to act as a feedback source for Riot on what people think should be punished, even if it's something that's not currently punished. So far as the actual behaviour in question, I'd say it's reasonably possible that it might result in a chat restriction with enough consistency (i.e. if it's happening in all/most games) and is being reported, so it may provide a good "wake up call" to your relative, at the very least to say that the behaviour isn't acceptable in-game and they need to stop.
Defendant (OCE)
: First time ever chat restricted or punished in League of Legends. Unjustified?
Based on the chat logs provided, I'm inclined to think there's more to this than appears, whether some contributing logs have been excluded from the reform card or whether it is a false positive. The most problematic parts seem to be a bit of negative attitude and giving up, and I don't think that would be enough to trigger a punishment in this case (based on the amount shown), It's possible that the comment "thats actually so stupid" *may* have been misidentified during the review process, but even so I doubt that would make and considerable difference. You best option would be to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "discuss a personal suspension or restriction" option) and they will review the case manually, and correct any errors (if any exist) or provide more context if necessary. It's important to note that Japan may have *slightly* different rules and guidelines for what is/isn't acceptable, but I don't think that would make a difference in this case, based on the available information.
2muchcc (OCE)
: Is saying "merry christmas" really a bannable offence?
This seems unusual, definitely not enough shown there for a ban, in my opinion. The only problematic parts of those logs would be the spam, and that shouldn't be enough to trigger a punishment. I'd definitely recommend you submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option) and appeal the ban, hopefully they'll be able to fix it up if it is a false positive, or they should at least be able to bring up any chat logs that weren't included in the reform card (mind you, I can't think of why there wouldn't be more there for this anyway).
: So I just got muted for 10 games and I didn't really do anything wrong
There are a few behaviours here that would contribute to a punishment, such as consistent negative attitude (which covers just about the whole log), insulting/belittling team mates, calling for reports (if you do feel the need to say it, once is enough), etc. If this kind of behaviour is reasonably common in your games, that would explain why a punishment has been issued. I'm not entirely sure the logs shown would trigger a punishment in and of themselves, so I would recommend pursuing with Support (worst case scenario they can give you better context, best case scenario they can reset your account standing, including Honour).
J0NESY (OCE)
: {{sticker:sg-ahri-3}} How about funding into dopamine addiction linked to gaming
I suspect that's something Riot wont be too keen on funding... \*Obsessively opening all my lootboxes in Hextech Crafting\*
Outis (OCE)
: What happened to 'no tolerance' language?
While "Zero Tolerance" language will usually result in an immediate escalation, that's not necessarily always going to happen. Depending on the specific circumstances, the systems in place may have followed the standard progression (starting with a chat restriction) rather than escalating straight away. While the use of such language isn't acceptable, it's also important to consider that there are rare occasions where people might be frustrated to a point where they say or do something they wouldn't normally, and if it's (for example) only a single instance of that behaviour, there's a far better case for a more lenient approach to a punishment. If you believe the case hasn't been properly addressed, you can feel free to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Report a player for cheating, phishing, or negative behaviour" option) and they will review the case further to ensure the correct action is being taken. Keep in mind, however, that they won't be able to share any information about the outcome of the review or any action taken against the account.
: I lost my account
Ok, if I understand this correctly, you were prompted to change your username to update to a Riot account, created a new account using that username, and are now unable to log into your old account? I think you're best option of getting this resolved would be to submit a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "I have an issue making my username globally unique" option) and explain your situation to them. Hopefully they'll be able to help you get the username of your old account so that you'll be able to log in and continue using it. Just as an idea, if you have an email prompting you to change the username of the account, can you try clicking the link in that and see if it brings up the correct account during the process? EDIT: I've just been told by someone that their username was auto-updated to use lowercase letters in place of uppercase letters. If your username did user any uppercase letters, can you try using all lowercase and see if that allows you to log in?
Kamishiro (OCE)
: Permanent Ban Appeal.
Unfortunately, I doubt anything can be done in this situation. Players who do manage to reach a perma-ban tend to have an extremely low reform rate (about 1%, if I'm not mistaken), and as a result it's far from practical for Riot to revoke perma-bans. You can feel free to appeal by submitting a ticket to [Support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option), but that will only result in a change if the punishment was issued in error, which I would doubt is the case here. I think you'll understand it's reasonably self evident which parts of the logs are problematic, but generally things like insulting team mates, consistent negative attitude, "name and shame" type mentalities, and threatening reports/bans are all behaviours that can contribute to a punishment, and if this is what your logs usually look like then the ban is likely to stand. If you are having difficulty in taking steps towards reforming, you can always look for help from people all around you. You can feel free to ask for help on these boards, and I'm sure several people will be happy to provide advice that may be helpful for you. It'll likely be a tough task, but I think it's safe to say you'll start feeling a lot better in yourself after you've made some progress.
: @Riot For the love of god please start clash earlier.
Keep in mind that when it's 9pm in New Zealand, it's also 4pm in Western Australia (a time at which many people might still be at work). The time that clash is set for is chosen in a way to best accommodate everyone in the region, but unfortunately with the wide array of timezones to cover not everyone is going to get an ideal time for them.
Essembie (OCE)
: Blue essence emporium Nov 2019
I just did some checking into the patch notes for other regions, and based on the fact that Japan (GMT+9) lists it as 26th, while Garena (GMT +8) lists it as 25th, I think it's safe to assume that the Essence Emporium will be available at about 3am AEDT (GMT +11). Generally speaking, it's fairly safe to assume the date *after* what's stated for things being released if it's not clear if the date/time has been localised for OCE/Aus, as you'll either be pleasantly surprised or right on the correct date.
: So i got banned.
In order to appeal the punishment, you'll need to submit a ticket to [Support](https://support.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option). The Support agent will manually review the case and determine if there's a valid reason for reducing or removing the punishment, which will only happen if the punishment was issued in error. Having looked through the logs, I'd say that GreenAbsinthe covered the problematic elements of the logs fairly well. Things like insulting and tearing down other players, giving up, and a consistent negative attitude are things that can result in action being taken. Without the context of your history (primarily punishments you've previously received) I doubt anyone can give you an idea of whether you do have a case for reduction/removal (I'd still recommend submitting the appeal to Support).
: Honor level reset
This certainly sounds weird. Honour shouldn't drop at all without a punishment being issued. Quick question, is your honour currently locked? You';ll be able to check by looking at your profile, as it should show a lock icon on your honour if it is. I would certainly recommend submitting a ticket to [Support](https://support.riotgames.com/hc/en-us/requests/new) (I'd recommend the "Account management, data requests, or deletion" option) and hopefully they'll be able to resolve the issue for you.
: Please add timezone datelines
I'm a bit confused as to what you mean by "adding a timezone time" in this context. As far as I'm aware, both the patch notes and in the client gave specific dates/times with the relevant timezone (which is always AEDT/AEST for OCE), and from that it's not particularly difficult to figure out what that means in *your* local timezone (you could calculate the difference, or just use a search engine such as Google to find a time zone converter). Dates and times are usually localised, and usually also have the appropriate timezone attached.
Muz (OCE)
: Perma ban appeal
If you want to appeal the punishment, you'll need to submit a ticket to [Support](https://support.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal restriction or suspension" option). They'll manually review the case and determine if the ban was made in error, and possibly reduce/remove the punishment based on that. Looking at the chat logs provided, I seriously doubt you'd be able to successfully appeal the punishment. There is a consistent negative behaviour, primarily using directed insults, even using certain terms that are taken more seriously (such as "retard" and "cu-nt"). The bottom line is that these logs would definitely result in some kind of punishment, whether that punishment would be a perma-ban would depend on your history, primarily if you had previously received a 14-day ban (if you haven't, you should have a reasonable case for a reduction). To be clear, Riot's systems work on the premise that toxic behaviour isn't acceptable *full-stop*, meaning someone else breaking the rules doesn't give you leave to do the same. You are judged on your own behaviour (not the behaviour of others), and held accountable to that.
Diablo16 (OCE)
: BAN FOR NO REASON
If you believe you've been falsely punished, you should appeal by sending a ticket to [Support](https://support.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option). The Support agent will manually review the case and determine if the punishment was made in error, and possibly reduce/remove the punishment based on that. The standard progression for chat-related punishments is chat restrictions (10-game then 25-game) then bans (14-day then permanent). If you've skipped any of those punishments, it may be the result of behaviour that generally results in escalation, such as racism, homophobia, suicide encouragement etc. Without further context (such as the chat logs) you probably wont be able to get any feedback from the boards.
: got banned for 14 days for chat misconduct 1st offence in years
Depending on your specific history you may have received a 14-day ban from continued negative behaviour that wasn't severe enough to trigger a punishment but that still slowed down the process of dropping punishment tiers (though possibly unlikely), and it's also possible that specific aspects of the case resulted in an escalation past a chat restriction to a 14-day ban, such as use of "no-tolerance" language (racism, sexism, homophobia, suicide encouragement etc). Without more details, such as the chat logs relevant to the ban, no one here will be able to provide detailed context on that. If you believe you've been falsely punished, you can appeal the ban by submitting a ticket to [Support](https://support.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option), and the case will be manually reviewed.
: So, Senna's release date
The [9.22 patch notes for OCE](https://oce.leagueoflegends.com/en/news/game-updates/patch/patch-922-notes) state that Senna will be released on the 11th November. I did some checking into other regions patch notes and, if I'm not mistaken, she should be available between 2-8am AEDT.
: URF is a toxic mode that promotes negativity and envelopes itself with an unfun aura.
Personally, I've had no issues with this "enforced meta" you're referring to. Other than Quinn and Valor, I've not played the same champ twice, and I've been trying to go for picks I wouldn't normally consider (Kled, Sejuani, Diana, Soraka, for example). I've also seen a *lot* of variety in the champions that others have picked in those games, even though certain champs do tend to be more popular (\*cough\* Yuumi \*cough\*). I've not had anyone get upset by people not "going top level one", or for calling a lane, or for picking decent/mediocre/terrible champs. I've also had no issues with people dodging *after* enemy champs were revealed, and very few instances of dodging to begin with. Honestly, in my experience, this iteration of URF seems to one of the healthiest, if not *the* healthiest, to date (including ARURF to be clear).
nedyoyo11 (OCE)
: Thank you so much I have already changed the password to the league account and ill be sure to change the password for my gmail being used and get a better virus scan and to contact support. Thank you so much for the help and advice
I'd recommend you also check out the website https://haveibeenpwned.com/ as it is a great resource to identify when your accounts have been compromised, and can help you identify if this case is more widespread than a single account (in this case being LoL). It may also be prudent for you to check the security of any important accounts you have (such as emails, banks etc.), it's better to be safe than sorry.
DeIud3r (OCE)
: So according to riot player support it's ok to say kill yourself
To be clear, it's not ok for anyone to use such language in-game. Generally, things like suicide encouragement and racism will result in an escalation to a 14-day ban. If you're not confident that the post game report feature is addressing the situations properly, you do have the option of reporting directly to [Support](https://support.riotgames.com/hc/en-us/requests/new) which should allow for a much higher success rate for valid reports (particularly in borderline and unusual situation). Not everything will immediately escalate, but if you have reported something via Support and believe it should have resulted in an escalation you could attempt to request a second opinion through the ticket. I'm completely with you in saying that these behaviour should be taken seriously, it's undoubtedly something we don't want younger individuals learning to think is ok. Personally, through everything I've seen, heard and experienced, I've never had much reason to doubt Riot's systems as they relate to chat-offences, which do seem to have a fairly high success rate while staying to true to an underlying concept of reform. So far as some of the behaviours you've described as "very common", I'd have to disagree somewhat. You may be encountering them in-game a bit more than others, though you're probably also experiencing a bit of "negativity bias" which could be exaggerating the situation a bit from your own perspective. It's ok to experience a bit of negativity bias, happens to everyone from time to time, but when you do you should take a step back and try to re-evaluate the situation in a more objective manner. You might find that you are "filling in" a few instances with more negativity than actually exists, and being able to recognise when that happens can help you change your mindset and enjoy the game more. If there's anything specific you would like to ask or discuss, or if you think I've missed anything important, feel free to let me know.
: Perma banned from a report with no reason
Without more information on the specific details of the situation (for example, type of ban, chat logs [if chat-related ban], etc) I can't really give you any information or advice that could help. The most I could recommend is that you ask for a second opinion in the ticket you submitted regarding the ban. It's not likely to change anything, but if they do discover something that was missed it may help your situation. If you'd like to discuss the circumstances, you can feel free to provide additional information here, but we wont be able to make any changes to the punishment itself (that will still be up to the discretion of Riot and their representatives). > how is their report still taken seriously? I just wanted to address this specifically, though. The way the report system works is that the validity of reports is determined on a case-by-case basis, so the behaviour and overall validity of reports from the reporting player aren't taken into consideration; just whether that specific report is valid. The idea behind that is that *any* valid report should be actioned, regardless of where it comes from, while invalid reports are scrapped. Even though their intention might have been to abuse the system, the report must have been deemed valid, and subsequently actioned (just to note, it only takes 1 report to trigger a review, and additional reports *don't* increase chance of punishment). The systems in place do have a certain margin of error (as all systems do), but appealing via Support should effectively address any false positives. It's extremely rare for false positives not to be effectively handled with an appeal to Support, and even when it happens the circumstances of such situations tend to be unusual.
wakey95 (OCE)
: I've tried all 3 non ranked queues including urf and just sat in an urf queue for 100 minutes with not even one game popping. An extremely lacklustre way to come back after a year off. I would really prefer to not to have to make another account just to play
Fortunately, Riot is working on fixing the issue. Unfortunately, we don't know how long it might take to get the issue resolved (hopefully, not too long). I'm going to try and keep everyone updated with any new information that becomes available about the situation, but for now the only thing I can recommend is to pursue the issue through a [Support ticket](https://support.riotgames.com/hc/en-us/requests/new) (as recommended on the [Service Status](https://status.leagueoflegends.com/?en_AU#oce) page) and be a bit patient while the issue gets looked into and resolved.
: Unban my account
If you believe you've been falsely punished, you'll need to appeal by submitting a ticket to [Support](https://support.riotgames.com/hc/en-us/requests/new) (use the "Discuss a personal suspension or restriction" option). The Support agent will review the case and determine if there is a valid reason to remove/reduce the ban. If you would like to share more details about the ban here, we may be able to discuss the situation further and give advice and/or information on the situation, though we wont be able to affect any action around the punishment itself.
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Project Xayah

Level 93 (OCE)
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